Waiting for your winnings? Here’s exactly what to expect when you request a withdrawal at any of our online casinos. While most withdrawals are processed quickly, times may vary depending on your account status and the payment method selected.
Step-by-Step: Withdrawal Timeline
Step 1: Request a Withdrawal
Log in to your casino account
Go to My Account > Cashier > Withdraw
Select your withdrawal method and enter the amount
Note: You can only withdraw using a payment method you've previously used to deposit. This is part of our Closed Loop Policy.
What Is the Closed Loop Policy?
To ensure security and comply with anti-fraud regulations:
Withdrawals are sent back to the same payment method used for deposits
If you’ve used multiple methods, we will follow the order of use to return the funds
You cannot select an alternate withdrawal method unless required by regulation
Step 2: Internal Approval by the Casino Team
Our Payments Team aims to approve withdrawal requests within 24 hours.
Your request may be delayed if:
Your account requires KYC verification
The withdrawal amount is larger than usual
There is an issue matching your deposit and withdrawal methods
If your account needs verification, a document upload section will appear.
Please do not upload documents early; we’ll notify you when it’s time.
Step 3: External Payment Processing Times
Once approved by the casino, your payment provider will handle the transaction. Here's a breakdown of typical timeframes:
Payment Method | Estimated Arrival Time |
E-wallets (Skrill, Neteller) | Instant or within minutes |
Payz, MuchBetter, MiFinity | Within 24 hours |
Bank Transfers | 1–3 business days |
Credit/Debit Cards (Visa, Mastercard) | 1–3 business days |
These are general timeframes and may vary based on your location, currency, or bank policies.
What Affects Withdrawal Speed?
Completed KYC verification
Using the same method for deposit and withdrawal
High withdrawal amounts may trigger additional checks
Need Help Tracking Your Withdrawal?
If you haven’t received your funds within the expected timeframe:
Check your email and account notifications for verification requests
Confirm that you used an eligible payment method
Review your transaction history in your account
Still unsure? Contact our Support Team:
Live Chat: 24/7
Email: support@wheelz.com
Terms & Conditions
For full withdrawal rules and KYC guidelines, please refer to the General T&Cs.