Comprehensive Guide: How the Withdrawal Process Works
Withdrawing your winnings should be easy, secure, and transparent. This article explains in detail how the withdrawal process works, including step-by-step instructions for different deposit methods, what to expect in special cases, and how to avoid delays—whether you’re a first-time player or an experienced user.
General Withdrawal Policy
Same Method Principle:
Withdrawals are generally processed using the same method you used to make your deposit.
This ensures secure transactions and protects both the player and the platform.
How Withdrawals Work by Deposit Type
Here’s how your withdrawal will typically be processed:
Card Deposits (e.g., Visa, Mastercard):
Attempt withdrawal to the same card.
If the card cannot accept the withdrawal (e.g., due to rejection by the card provider), you will be asked to provide a linked bank account for the transfer.
Bank Transfer or E-Transfer Deposits (e.g., Interac):
Withdrawals will be processed as a Direct Bank Withdrawal or Interac Direct Withdrawal, matching the original deposit method.
Additional Information You May Need
In some cases, you may be asked for additional details before your withdrawal is approved:
Account Verification:
Provide full and accurate bank account details.
Supporting Documents:
For example, a Bank IBAN document or proof of account ownership, depending on the region or method.
Pending Withdrawals:
Your withdrawal request will remain pending until the required documents are submitted and approved.
Bonus Withdrawal Requirements
If your funds include bonus money, there are additional conditions to fulfil:
Bonus funds are subject to a 35x wagering requirement, meaning you must wager 35 times the bonus amount for it to become withdrawable (e.g., wager $350 for a $10 bonus).
Track progress under the "Bonuses" section in "My Profile." Only bets placed with bonus funds count toward the requirement.
Step-by-Step Guide to Withdraw Funds
Log in to Your Account
Access your player account securely.
Go to the Cashier / Withdrawal Section
Find the withdrawal page in your account dashboard.
Access the Withdrawal Menu
Open the menu by tapping on the three horizontal lines at the bottom left corner of the app and then select 'Withdraw'.
Select the Withdrawal Method
Choose the same method you used for your deposit.
Enter Withdrawal Amount
Check the minimum withdrawal requirement (usually €20 or local equivalent) and input your desired amount.
Submit Required Documents (If Asked)
Upload any additional verification documents promptly.
Confirm and Submit Request
Submit the request and wait for the processing.
Tips for Smooth Withdrawals
Make sure your withdrawal method matches your deposit method.
Ensure your bank or payment account supports the type of withdrawal (e.g., Interac Direct Withdrawal).
Only attempt alternative methods if your original method is unavailable and after receiving platform guidance.
Upload clear, valid documents that meet the platform’s verification standards to avoid delays.
Keep in mind the typical processing time: requests are generally processed within 24 hours, and funds may take up to 3 business days to reach your bank or e-wallet depending on the method and institution.
Need Help or Have Questions?
If you encounter any issues or have questions about:
Withdrawal timelines
Supported payment methods
Troubleshooting rejected withdrawals
Tracking bonus wagering progress in the "Bonuses" section of your account profile to ensure requirements are met.
You can always reach out to Customer Support:
Live Chat (available 24/7)
Email: support@wheelz.com