Learn how your personal documents are securely handled during the account verification (KYC) process.
Your Security Comes First
Yes—it is completely safe to upload your verification documents during the KYC process. We understand the importance of privacy and use advanced protection protocols to ensure your sensitive data stays secure.
How Your Documents Are Protected
All verification documents are processed with the highest level of security:
SSL Encryption:
Your documents are transmitted over encrypted connections (SSL), so no third parties can intercept your data.
Restricted Access:
Only authorised, trained staff have access to your documents—on a strict need-to-know basis.
Regulatory Compliance:
We comply with international data protection laws (such as GDPR) and licensing requirements from official regulatory bodies.
Secure Storage:
Documents are stored securely only as long as legally required, then deleted using data protection best practices.
Why We Ask for Verification (KYC)
KYC stands for Know Your Customer. This legal process helps us:
Confirm your identity and age
Comply with anti-money laundering (AML) regulations
Prevent fraud and unauthorised account access
Ensure safe deposits, withdrawals, and gameplay
Note: If you do not complete KYC, your ability to deposit or withdraw may be restricted.
What Documents Are Required?
You may be asked to upload one or more of the following:
Proof of Identity (e.g. passport, national ID, driver’s license)
Proof of Address (e.g. utility bill, bank statement)
Payment Method Proof (e.g. credit card image or bank screenshot)
Learn more in our guide: How Do I Verify My Account?
Need Help Uploading?
If you're unsure what documents are required or face issues during the upload process:
Live Chat: 24/7
Email: support@wheelz.com
Our team is here to help 24/7 and ensure your documents are received safely.