Learn how you’ll be notified once your account is verified, and what to do if it’s delayed or requires follow-up.
What Happens After You Submit Your KYC Documents?
Once you upload your documents for KYC (Know Your Customer) verification, we’ll review them to ensure your account is secure and compliant with gaming regulations.
You’ll be kept informed every step of the way—either through in-app notifications or email.
How You’ll Be Notified
Once your account is verified:
You’ll receive a confirmation email or in-app message
If documents are missing or unclear, we’ll send specific instructions for re-upload
All communication will come from our official support channels
Make sure to check both your inbox and spam/junk folder just in case.
What If There’s a Problem?
If:
A document is unclear, expired, or cropped
The uploaded file is incomplete or missing
Your personal details don’t match across documents
We’ll let you know exactly what’s wrong and how to fix it. You can then log in and re-upload the required document.
How Long Does Verification Take?
Most accounts are verified within 24 hours, but it may take longer if:
There’s a high volume of submissions
Manual review is required for compliance
Your documents need to be rechecked
We aim to complete the process as quickly and securely as possible.
Not Receiving Updates?
Make sure your communication preferences are up to date:
Go to My Account > Profile > Marketing Consents
Enable Email and SMS for transactional updates
This ensures you’ll get KYC confirmations and account alerts
You can update or disable preferences at any time. Your privacy is fully protected.
Need Help Checking Your Status?
If you haven’t heard back after a few days, or are unsure if your documents were received:
Live Chat: 24/7
Email: support@wheelz.com
We’ll check your status and help you complete the process without delays.