If you're using Avionte and notice that phone numbers aren’t being recognized or collected properly by the Whippy extension, there’s a simple setting that may be causing the issue.
🔍 What’s happening?
Under the user profile in Avionte, there is a setting called "Click To Dial",
when this setting is turned ON, phone numbers on the page become clickable links. This clickable format prevents the Whippy extension from recognizing or capturing those numbers, which can impact calling workflows.
✅ How to fix it:
To resolve the issue:
1) Go to your User Profile in Avionte
2) Locate the setting called ''Click To Dial''
3) Make sure this setting is turned OFF.
Once disabled, phone numbers will appear in plain text again, and the Whippy extension will be able to detect and use them as expected.
You can refer to the screenshot below for guidance on where to find and adjust this setting:
