Why it matters
Attachments allow you to share important files directly within a conversation. This helps streamline communication and ensures recipients receive all necessary information in one place.
Key Concepts
Attachment: A file added to a message, such as an image or document.
Supported file types: JPG, PNG, and PDF files.
File size limits: Maximum file size allowed for each supported file type.
Step-by-Step: Send an Attachment
Open your Inbox.
Select the conversation where you want to send an attachment.
Click the attachments button (paperclip icon) in the message editor.
Choose the file you want to attach from your device.
Compose your message and click Send.
Tips and Best Practices
Drag and drop images or files directly into the message area for faster uploading.
Make sure your file meets the size requirements:
JPG: up to 5MB
PNG: up to 1MB
PDF: up to 1MB
Preview your attachment before sending to confirm the correct file was uploaded.
Keep file names clear to help recipients understand what the attachment contains.
Troubleshooting
Issue | Possible Cause | Fix |
File will not upload | File exceeds size restrictions | Compress the file or choose a smaller version |
Unsupported file type | Only JPG, PNG, and PDF are accepted | Convert the file to a supported format |
Attachment not appearing | Upload did not complete | Reattach the file and try again |