Why it matters
Sending images helps you share visual details or context when text alone is not enough. This improves clarity and supports faster resolution during customer conversations.
Key Concepts
Whippy Inbox: The area where you manage and reply to all customer conversations.
Attachment button: The icon in the message composer used to select and upload files.
File size limits: The maximum allowed file size to ensure images send successfully.
Step-by-Step: Send an Image
Go to your Inbox.
Open the conversation you want to reply to.
Click the attachment button, or drag and drop your image into the message composer.
Confirm the image is attached.
Click Send.
Tips and Best Practices
Use drag and drop for quick uploads.
Check file size before sending. JPG files must be under 5MB, and PNG files must be under 1MB.
Compress images that exceed size limits.
Use JPG for photos and PNG for screenshots or images with transparency.
Troubleshooting
Issue | Possible Cause | Fix |
“Copy Message” button does not appear | Cursor is not hovering over the message | Hover directly over the message bubble until options appear |
Text does not paste | Clipboard content was replaced | Copy the message again and paste immediately |
No confirmation notification | Browser is blocking notifications | Attempt to paste to confirm the content is copied |