Why it matters
Following up with unresponsive contacts helps increase engagement and ensures your message has the best chance of being seen. Whippy’s bulk message tool lets you target only those who have not replied, without recreating new campaigns or filtering manually.
Key Concepts
Unresponded tab: A filtered view in campaign analytics showing contacts who did not reply.
Bulk selection: A feature that allows selecting all contacts in the tab with one checkbox.
Send Message: A bulk action that opens a message composer for the selected contacts.
Step-by-Step: Message All Unresponded Contacts
Go to Campaigns.
Navigate to the Campaigns page and find the campaign you want to follow up on.
Click View results.
Open the analytics view for that specific campaign.
Go to the Unresponded tab.
Select Unresponded to see all contacts who did not reply to your campaign.
Select all contacts.
Click the checkbox next to Name to select every unresponded contact in the list.
Click Send message.
Select Send message from the top-right corner of the page to open the message composer.
Create your follow-up message.
Type the message you want these contacts to receive.
Click Send.
Your follow-up will be sent to all selected unresponded contacts.
Tips and Best Practices
Keep follow-up messages short to increase the likelihood of a response.
Consider sending follow-ups in batches if the audience is large.
Avoid repeating the exact same message. A slight variation can improve engagement.
Check unsubscribe and opt-out status before sending to ensure compliance.
Troubleshooting
Issue | Possible Cause | Fix |
Send message button not visible | No contacts selected | Select at least one contact before sending. |
No contacts in Unresponded tab | All contacts replied or campaign still sending | Refresh once the campaign is fully completed. |
Message not sending | Missing required message content | Ensure the message field is filled before sending. |