Why it matters
Sequences help automate follow-ups and multi-step messaging workflows. While sequences cannot be created or edited in the mobile app, mobile access allows you to review sequences, understand where contacts are enrolled, and manage sequence-related actions while on the go.
Key Concepts
Sequence: An automated series of messages sent over time based on predefined steps.
View-only access: Mobile access that allows reviewing sequence information without editing it.
Sequence enrollment: The act of adding a contact to a sequence.
My sequences: A filtered view showing sequences created or owned by you.
Step-by-Step: View Sequences on Mobile
Open the Whippy mobile app.
Tap More in the bottom navigation bar.
Tap Sequences.
Step-by-Step: Navigate Sequence Views
View available sequence lists, including:
All sequences
My sequences
Scroll through the list to find a specific sequence.
Use available search or filters, if shown, to locate a sequence more quickly.
Step-by-Step: View Sequence Details
Tap a sequence to open its detail view.
Review high-level sequence information, which may include:
Sequence name
Sequence owner or creator
Status and configuration overview
Scroll through the sequence steps to understand:
Message order
Channel used for each step
Timing and delays between steps
Step-by-Step: Manage Contacts in Sequences (Mobile Access)
From a conversation, tap More options (three dots).
Select Add contact to sequence.
Choose the sequence from the list.
Confirm to add the contact to the selected sequence.
Tips and Best Practices
Use mobile sequence views to quickly confirm whether a sequence exists and how it is structured.
Add contacts to sequences from conversations when quick follow-up is needed.
Perform full sequence creation and editing on desktop for better control and visibility.
Regularly review My sequences to understand workflows you own.
Troubleshooting
Issue | Possible Cause | Fix |
Cannot create or edit a sequence | Mobile app is view-only | Create or edit sequences on desktop |
Sequence not visible | Viewing the wrong list | Switch between All sequences and My sequences |
Cannot add contact to sequence | Permissions restricted | Verify user permissions |
Contact not progressing | Sequence rules or timing | Review sequence logic on desktop |