Why it matters
Reviews provide direct feedback from customers and help you understand customer sentiment. Accessing reviews on mobile allows you to stay informed and respond to follow-ups quickly, even when you are away from desktop.
Key Concepts
Review: Feedback submitted by a customer, often in response to a review request.
Review request: A message sent to a contact asking them to leave feedback or a review.
View-only access: Mobile access that allows reviewing feedback without editing review configurations.
Step-by-Step: View Reviews on Mobile
Open the Whippy mobile app.
Tap More in the bottom navigation bar.
Tap Reviews.
Step-by-Step: Navigate Review Views
View the list of reviews for your organisation.
Scroll through reviews to find specific entries.
Use available filters or sorting options, if shown, to refine the list.
Step-by-Step: View Review Details
Tap a review to open its detail view.
Review available information, which may include:
Rating or score
Review content
Contact details, if associated
Date and time of submission
If the review is linked to a contact or conversation, tap through to view related details.
Tips and Best Practices
Regularly review feedback to identify trends or recurring issues.
Follow up on low ratings by opening the related contact or conversation.
Use desktop to configure review requests and automation.
Monitor reviews soon after campaigns or sequences that include review requests.
Troubleshooting
Issue | Possible Cause | Fix |
Cannot respond to a review | Mobile view-only access | Use desktop for full review management |
Review not visible | Filters or permissions applied | Adjust filters or check access |
Missing review details | Partial submission | Review review configuration on desktop |
No reviews showing | No reviews collected yet | Confirm review requests have been sent |