Each user can manage and choose how they receive notifications from Whippy.
You can access your notification settings here: https://app.whippy.co/settings/notifications
There are 4 different ways to receive notifications:
Email - Notifications by email
Mobile Push - Manage notifications for the mobile app
Web - Notifications while logged into Whippy
SMS - Receive text message notifications from Whippy (To receive SMS notifications, add your number to your profile here.)
Type of notifications:
Notification Type | Purpose |
You are assigned to a conversation | Notifies you when a new conversation has been assigned to you. |
A conversation you are assigned to received a message | Notifies you when you receive a new message on a conversation assigned to you. |
Any new message, regardless of assignee.
| Notifies you when you receive a message, even if the conversation is not assigned to you. |
Any new message, in a conversation with no assignee. | Notifies you when you receive a message and there's no assignee. |
An open conversation you are assigned to is waiting 30 minutes. | Notifies you after 30 minutes when you have not responded to a message from a conversation that has been assigned to you. |
An open conversation you are assigned is waiting hours.
| Notifies you after several hours when you have not responded to a message from a conversation that has been assigned to you. |
A keyword you are following has been triggered. | Notifies you when a keyword has been triggered from a campaign. |
You are mentioned in a conversation. | Notifies you when you are tagged in a conversation by another user |
An inbound lead from an external source. | Notifies you when you receive a new inbound lead from a Whippy integration (Webchat, Facebook Ads, etc.) |
An import you have uploaded has been processed. | Notifies you when a contact upload has completed processing |
Organization's billing usage exceeds 75%, 100%, or 150%. | Notifies you when you approach your plan's monthly credit allocation |