If someone contacts you claiming to be from Wickie and breaks any of the rules below — it's a scam.
1. Someone asks for your password, PIN, or private keys
What's happening: a scammer is impersonating Wickie to steal your account access.
What to do:
Do not share anything
Do not reply
Change your password immediately if you've already shared it
Contact us at support@wickie.io
2. Someone asks for your 2FA code
What's happening: 2FA codes are the second layer of security on your Wickie account. Scammers try to trick you into sharing them so they can bypass that protection and log in as you.
What to do:
Never share a 2FA code with anyone — including someone claiming to be from Wickie. We will never ask for it.
If you receive a 2FA code or login prompt you didn't request, treat it as a sign that someone may be trying to access your account.
Contact us immediately through live support in the Wickie app or on the Wickie web platform at wickie.io, or by email to support@wickie.io, and change your password as soon as you can.
3. Someone offers investment advice or guaranteed profits
What's happening: a fake "Wickie representative" is trying to get you to move funds to an account they control.
What to do:
Do not transfer any funds
Do not engage further with the person
Report the contact to support@wickie.io
4. Someone asks for an upfront fee
What's happening: a scammer is pretending Wickie charges fees for setup, support, or upgrades — we never do.
What to do:
Do not pay anything
Contact us via the messenger on our website or at support@wickie.io to verify
5. Someone asks you to send cryptocurrency to an external address
What's happening: this is a common crypto theft tactic — there is no legitimate reason for Wickie to ask you to do this.
What to do:
Do not send anything
Do not click any links in the message
Report it to support@wickie.io
6. You receive a suspicious call claiming to be from Wickie
What's happening: Wickie does make outbound calls to clients, so a call from us isn't automatically a red flag. But a legitimate Wickie call will never ask you to visit an external website, move or send funds, make an investment, share your password or 2FA codes, or install anything on your device.
What to do during the call:
If the caller asks for any of the above — hang up immediately, it's not us.
If the call feels legitimate, that's fine — but take no action based on the call alone.
After any call claiming to be from Wickie:
Log in to your account on the Wickie web platform or in the Wickie app and verify anything that was mentioned.
We never send links over the phone. If a caller mentions anything you need to do, don't act on it directly — any real follow-up from Wickie happens only through live support in the Wickie app or web platform, or by email from an address ending in @wickie.io.
If something was asked of you and you're unsure, contact us at support@wickie.io before acting.
7. Someone contacts you through WhatsApp, social media, or a personal email
What's happening: Wickie only communicates through support@wickie.io and our official website/mobile app/web platform/official phone number. Anything else is unofficial.
What to do:
Do not engage
Do not click any links shared through these channels
If in doubt, contact us at support@wickie.io to verify
8. You're asked to install software or give remote access to your device
What's happening: this gives a scammer full control of your device and everything on it.
What to do:
Decline immediately and end the interaction
If you already installed something, disconnect from the internet and contact your device support
Let us know at support@wickie.io
9. You receive a link or QR code asking you to log in or verify something
What's happening: Wickie does send links — for things like KYC verification or account confirmations — but only ever from an official email address ending in @wickie.io.
Fake links and QR codes from other sources redirect you to lookalike sites built to steal your login details.
What to do:
Before clicking any link, check the sender's full email address. If it doesn't end in @wickie.io, don't click and don't scan.
Even if the address looks right, you can always skip the link and go directly to wickie.io by typing it into your browser, or open the Wickie app, and complete the action from there.
Never scan a QR code that was sent to you over the phone, in a chat from an unknown contact, or via SMS — Wickie doesn't deliver login or verification QR codes that way.
If you already clicked and entered your details, change your password immediately, enable or reset 2FA, and contact support@wickie.io.
10. Someone is pressuring you to act urgently or threatening your account
What's happening: creating panic is a classic tactic to make you act without thinking. Wickie will never do this.
What to do:
Stop — slow down and do not act immediately
Reach out directly through live support in the Wickie app or on the Wickie web platform at wickie.io, or by email to support@wickie.io, to verify whether there is actually any issue with your account.
Quick reference: when in doubt
Situation | Action |
Asked for credentials or password | Refuse and report |
Unexpected crypto transfer request | Refuse and report |
Suspicious call or voice message | Hang up, verify via wickie.io |
Suspicious link or QR code | Don't click — go to wickie.io directly |
Pressure or urgency | Slow down, verify before acting |
Anything else that feels wrong | Contact support@wickie.io |
When in doubt — just contact us
We've covered the most common scam scenarios above, but fraudsters are constantly finding new ways to deceive. If something ever feels off — a message, a call, a request, anything — don't try to figure it out alone and don't hesitate.
Reach out to us straight away through any of our official channels:
Email: support@wickie.io
Live chat: messenger on wickie.io
Mobile app or web platform: log in and contact us via messinger directly from there
No question is too small. Your safety matters more than anything else, and we're always here to help you stay protected.