We've compiled a list of frequently asked questions about subscription plans, covering topics such as plan upgrades, downgrades, cancellations, and automatic renewals. This guide will help you easily navigate your subscription options.
What is a Subscription Plan?
Subscription plans are set up by creators and can be either free or paid.
What is a Free Plan?
The Free Plan is designed for users who want to explore creator's offerings or have minimal needs without making a financial commitment.
What is a Paid Plan?
The Paid Plan grants access to the creator's premium picks, which are not available to Free Plan subscribers. Subscriptions can be offered on a daily, weekly, monthly, or yearly basis, depending on the creator's options. There are other interval options too.
How can I subscribe to a plan?
You can go to https://www.winible.com/discovery to subscribe to either free or paid plan. Another option is going directly to the storefront of the creator to subscribe.
I have a promo code, can I use it to subscribe to a paid plan?
Definitely! At the checkout page, you will see 'Apply Promo'
Click on it and type the code on the box.
The promo code did not apply to my purchase
You can contact our Support Team (support@winible.com) for assistance
I accidentally purchase the wrong plan, what should I do?
You can contact our Support Team (support@winible.com) for assistance
I wanted to downgrade or upgrade my plan
Plan downgrade or upgrade is currently not an option. If you'd like to switch from, for example, weekly to monthly, it is possible by unsubscribing to the weekly plan so it will not renew then subscribe to the monthly plan right away or after the weekly plan ended. You may also contact our Support Team (support@winible.com) for assistance.
What is automatic renewal?
Automatic renewal is a billing feature that automatically renews your subscription or plan at the end of each billing cycle. It ensures that your subscription continues without interruption, with the payment being processed using your saved payment method.
Can I stop my subscription from renewing automatically?
Yes. You can cancel your subscription by going to the 'Purchases' tab, then click on the three-dot icon and choose 'Unsubscribe'. By doing this, you will have access to your subscription until it expires.