Your Net Promoter Score can be found in the statistics tab of your account, in two places:
1- In the "My Summary" tab
In the “Main indicators” section in the sub-tab “My summary” :
On your multi-campaign “Summary,” the “NPS” widget displays an aggregated score that weights all reviews from each survey to produce an overall average.
By clicking on the card, you will be redirected to the corresponding “NPS” sub-tab, which provides more detailed information about this indicator.
2- In the sub-tab “Net Promoter Score”
In the “Statistics” tab > “Net Promoter Score” sub-tab
You will find a more detailed analysis of this indicator, including:
A breakdown of the score by Promoters/Passives/Detractors categories.
A trend graph
A ranking of the stores
On your multi-campaign statistics:
A global multi-campaign NPS score appears above the per-campaign data.
The consolidated indicator outputs remain the same: review distribution, time-based trends, and store ranking.
If a store belongs to multiple campaigns, its NPS score is also aggregated in the ranking.
To analyze the NPS of a single campaign, simply select the corresponding row in the “NPS by Campaign” table or choose the campaign using the dedicated button.
