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Updating E-Verify Submission Errors by Editing Section 2

If I get a submission error, do I need to reject an I-9 or can I edit the I-9 to correct the error and send it to E-verify?

Updated over a month ago

Yes! In some cases, certain E-Verify submission errors can be corrected by making edits to section 2.

Section 1 Submission Errors:

Any submission errors that involve section 1 should still be rejected and sent back to the employee to redo. An example of these types of submission errors would be "ssn", "date_of_birth", or "alien_number".

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Because this data is stored in section 1, an admin is unable to make edits to these types of errors.

Section 2 Submission Errors:

Below are a variety of Submission Errors you may see and how to correct the error and have the case resubmit to E-verify.

Date of Hire:

The "date_of_hire" error can be corrected by editing/adding a date to the "First Day of Employment" box.

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Reason for Delay:

The "reason_for_delay_code" error can be corrected by selecting a delay reason.

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Making Edits to Document Title/Number/Expiration Date:

Some submission errors will be related to the documents title, number, or expiration date. These can be corrected by clicking the "Edit Documentation" button. Below are various errors you may get regarding these fields.

Expiration date Format:

The "expiration_date" error can be updated to match the YYY-MM-DD format.

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Country Code:

The "country_code" error is related to how the Country was entered.

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Making Edits to Section 2:

To make edits to section 2 you will want to navigate to the Onboarding Tab > I-9 Forms > Completed Tab.

Check the box next to the name of the employee you are trying to edit and click "edit section 2 for (x) selected form".

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Clicking "Edit Documentation" will bring up a window where you can edit the document info.

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In order to get this to resubmit to E-Verify, you will want to make sure you save any edits made.

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