Managing E-Verify Cases in WorkBright

With the WorkBright E-Verify workflow, you'll have in-app access for resolution of all E-Verify case statuses. Case types include Tentative Non-Confirmation (TNC), Photo-Match, Unconfirmed Data, Scan and Upload, and Manual Review. Cases not requiring action will be automatically updated to Closed. This feature allows admins to remain in the WorkBright platform, increasing efficiency and eliminating the need to switch between multiple systems.

If you aren't currently using the E-Verify integration and would like additional information on adding this functionality to your account, please reach out to ad@workbright.com for more information.

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TAKING ACTION

Case types include: Photo-Match, Unconfirmed Data, Scan and Upload, Manual Review, and Tentative Non-Confirmation (TNC). Click on any of these case types to go directly to that section. Cases not requiring action will be automatically updated to Closed.

E-Verify photo matching will prompt the you to compare the employee’s photo document with a photo displayed during creation of the E Verify case. This helps ensure that the document the employee provided matches records available to DHS.

The four List A documents that will trigger photo matching are the U.S. passport, passport card, Permanent Resident Card (Form I-551) and Employment Authorization Document (Form I-766). When the employee chooses one of these documents, they will upload the front and back of the document (or in the case of a U.S. passport, copy the Passport ID page and the Passport Barcode page). If the employee’s Form I-9 information matches records available to DHS, E-Verify displays the employee’s photo from the document presented.

If you select No, this photo does not match, e-Verify will update the case status to Scan and Upload.

For cases with an Unconfirmed Data status, E-Verify requests confirmation of the information entered on the staff’s Form I-9. When viewing a case in the Unconfirmed Data status, admins may either confirm that the information provided is correct or change the information in the displayed fields if they entered the information incorrectly, and then click “Confirm and Send to E-Verify” for further review. Note: any updates to the displayed fields will only be sent to E-Verify and will not generate updates in other parts of the staff profile or forms.

For cases with a Scan and Upload status, E-Verify requests an image of both the front and back for most documents requested. For a U.S. passport or passport card, E-Verify will request an image of the Passport ID page and the Passport Barcode page. When viewing a case in the Scan and Upload status, admins can automatically submit the photos the staff submitted of their documentation on their Form I-9 directly to E-Verify by clicking the "Send photos to E-Verify" button for further review.

For cases requiring manual review, E-Verify will return a 'E-Verify Needs More Time' response and in most cases provide a verification result within 24 hours. No action is required by the employer or employee during this time. Employers should check E-Verify regularly for status updates.

Cases returned from E-Verify as Tentative Non-Confirmation or TNC will appear in the E-Verify Summary on the Dashboard as 'E-Verify case Pending Referral (TNC)".

Clicking on the employee's name will open details of the TNC case.

At this point, the system will notify the staff member that there is an issue with their eVerify case.

The staff member will log in to the WorkBright platform and be given the opportunity to review the Further Action Notice (FAN) from e-Verify that will let them know where the mismatch occurred on their I-9 data and which agency has reported the mismatch, DHS, SSA or Both.

From the Staff Action page in WorkBright, the staff member will need to confirm with an administrator if there is an error on Section 1 or Section 2 of their I-9 that generated the TNC mismatch.

If the staff member chooses anything other than their Form I-9 is correct, you need to take action to either have the staff member resubmit the Form I-9 or edit the Section 2 data and update the Form I-9. These cases will be displayed on the dashboard as E-Verify case Pending Referral Bad Data (TNC).

If the staff member chooses that their Form I-9 is correct, they will need to indicate if they will chose to dispute the mismatch with the agency or agencies listed in the FAN. If selecting “I WILL NOT take action to resolve this mismatch”, that information will be sent to e-Verify, resulting in a Final Nonconfirmation status that you will need to close.

If they choose to take action, the case will be updated to Referred, and the staff member will need to contact the agencies where the mismatch occurred.

The audit trail will display that choice in your administrator view.

Once the case has been referred, the system will ‘listen’ for a status update from e-Verify as to how the agency with the mismatch has decided. The possible results are Closed Authorized and no additional action is required by the employer

Or

Final Nonconfirmation and you, or another administrator, will need to provide a closure reason and Close.