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Allowing an Employee to Restart the Form I-9 after an Authorized Representative Mismatch

Is an employee allowed to start their Form I-9 over if an Authorized Representative finds a mismatch?

Updated over a month ago

The WorkBright Remote I-9 has a feature that allows the employee to redo sections 1 & 2 of the I-9 if it has been marked as a mismatch by the Authorized Representative.

You can activate the ‘Start Over’ function on your account by navigating to the Forms page on the Onboarding tab. Find the I-9 form and click ‘edit’ from the dropdown menu on the right-hand side.

From the edit screen, you will want to make sure the ‘Allow Staff to Initiate I-9 Resubmission’ box is checked, and you can save.

This will now allow them to start their I-9 again immediately if an Authorized Rep has marked their documents as a mismatch. The employee will see this page on their device in the event of a mismatch.

NOTE: We recommend leaving the ‘All submissions for this form MUST be reviewed in the inbox’ box unchecked so they can immediately complete section 2 as well.

If this box IS checked, Then the employee will need to wait for an admin to approve their section 1 again before moving on to section 2.

Please click here for the Section 2 Staff Guide.

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