As a course creator, you'll occasionally need to step in and make adjustments to student accounts — whether that's handling a duplicate signup, freeing up an email address, or resetting someone's progress. This guide walks you through exactly how to handle each of these scenarios.
Handling Duplicate Accounts
The student's account is always tied to their email address - this means that if they sign up for two of your courses with two different email addresses, then they will have two different student accounts. Currently, it is not possible to merge two separate student accounts into one.
Freeing Up Email Addresses
If a student wants to use an email address that is already tied to an existing account in our system, that email must be completely removed from our end, before it can be reused. Our support team can delete an account for you to make the email available again. Please reach out to the support desk using the chat widget in your account, or by emailing support@xperiencify.com.
Important: Deleting a student account is permanent and will erase all of that student's progress, points, and achievements. Always confirm with your student before taking this step.
Managing and Resetting Student Progress
You may occasionally need to adjust a student's progress. Here's how:
To reset all progress: You can wipe the slate clean for a student directly from the student menu in your dashboard. This is perfect for students who want to experience your gamified journey from the very beginning.
To reset specific progress: If you only need to roll back certain elements (like a specific day or task), the student can uncheck those particular action steps.