Email template token list

Token Name

Token Description

[Account Name]

Inserts the name of the bank account from a BACS or SEPA submission.

[Account Number]

Inserts the last four digits of a bank account number from a BACS or SEPA submission.

[Add To Calendar]

Inserts links for Google Calendar, Outlook Web Calendar, and Outlook App Calendar.

[Amenity Name]

Name of the amenity the lead who filled out the Inquire form in the Prospect Portal is interested in.

[Approver Notes]

Inserts the notes submitted on a contract approval request.

[Approval Requested User]

Internal user who created a contract that requires contract approval.

[Assigned To]

Internal user assigned to the tour.

[Attendees]

Names of those in the tour's Attendees field.

[Billing Recipients]

For use in Custom email templates, this token is used in the To, CC, and BCC fields to send to all company billing contacts.

[Booking ID]

Booking reference number from booking confirmation.

[Booking Notes]

Notes from the Notes field in a booking.

[Booking Title]

Name of the booking that was updated.

[Check In Date]

Booking check-in date.

[Check In Time]

Booking check-in time.

[Check Out Date]

Booking check-out date.

[Check Out Time]

Booking check-out time.

[Comments]

Comments included in the record.

[Company Name]

Company name.

[Contact Name from Contract]

Member or lead who is the contact for contract.

[Contact Name from Contract Email]

Member name that the contract is assigned to.

[Contract Approval Status]

Status of the contract approval request.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[Contract Approver]

Internal user who receives requests for contract approvals.

[Contract Assignee Email]

Email address of the person designated to the contract.

[Contract Auto Renew]

Whether a contract's Auto Renew setting is on or off.

[Contract Company Name]

Company the contract is assigned to.

[Contract Creator]

Name of the internal user who created the contract.

[Contract Expected Move Out]

Projected end date of a contract.

[Contract Link]

Links to the contract the Move Out Communication Form was completed for.

[Contract Made By]

Name of the internal user who created the contract.

[Contract Move-In Date]

Date the contract is set to move-in.

[Contract Move-Out Date]

Date the contract is set to move-out.

[Contract Name]

Name of the contract.

[Contract Name/Contract Date]

Name and date of the contract.

[Contract NTV Date]

Date set for the NTV on a contract.

[Contract NTV Deadline]

Date of the contract's NTV deadline.

[Contract Property]

Property the contract is being made for.

[Contract Signatory]

Name of the person set as the signatory for the contract. If there are multiple signatories, each receives their own email.

[Contract Sources]

Marketing sources of the contract.

[Contract Space]

Space included in the contract.

[Contract Space Area]

Square footage of the space(s) included in the contract.

[Contract Stage]

Stage that the contract needs approval for (can be activated contract, discarded contract, or terminated).

[Contract Total]

Total value of the contract.

[Contract Type]

Classification of the contract (can be new, renewal, contraction, or expansion).

[Credit Note Amount]

Total credit note value.

[Credit Note ID]

(International) Credit Note ID number.

[Credit Note Number]

(International) Credit Note number.

[Discussion Name]

Name of the discussion.

[Event Address]

Address of the event added by the operator.

[Event Description]

Description of the event added by the operator.

[Event Duration]

Time that the event starts and ends.

NOTE: The [Event Duration] token includes the date and time for both one-day events (Date: 1/15/2019, Time: 12:00 PM To 9:00 PM) or for multi-day events (STARTS ON: 1/15/2019 9:25:00 AM, ENDS ON: 1/16/2019 1:00:00 PM).

[Event Image]

Image added by the operator when creating an event.

[Event Name]

Name of the event.

[Event Property]

Property the event is located at.

[Event Spaces]

Spaces associated with the event.

[Event Type]

Type of event. For more information about adding event types, see Adding an event category.

[File List]

Inserts the name of the file(s) attached to a booking by a member.

[Floor Name]

Inserts the name of the floor a space is on from a booking.

[IBAN]

Found in the SEPA billing email templates, this token inserts the International Bank Account Number (IBAN).

[Included Amenities]

Free amenities automatically included in the booking.

NOTE: The [Ordered Amenities] token lists amenities with a dollar value ($0 and above) that the member manually added to the booking.

[Internal User Email Signature]

Inserts the sending internal users signature. For more information about internal user email signatures see, Updating your user profile.

[Internal User First Name]

First name of internal user.

[Internal User Last Name]

Last name of internal user.

[Internal User Name]

Full name of internal user.

[Invoice Amount]

Total amount due on the invoice.

[Invoice Due Date]

Due date on the invoice.

[Invoice ID]

Invoice ID.

[Invoice Logo]

Property invoice logo.

[Invoice Number]

Invoice number.

[Invoice PDF Link]

Inserts a link that allows the email recipient to download a PDF version of their invoice.

[Lead Converted to Member Date]

Date lead became a member.

[Lead Email]

Lead's email address.

[Lead Link]

Link that will open up the new Lead record in Kube.

[Lead Name]

Name of the Lead.

[Lead Phone Number]

Lead's phone number.

[Lead Workflow Results]

Results of a Lead Workflow that has run.

[Login URL]

Link that redirects member to the member portal login screen.

[Member Email]

Member’s email address.

[Member First Name]

Member’s first name.

[Member Last Name]

Member’s last name.

[Member Phone]

Members phone number.

[Member Portal URL]

Inserts a link to the organization's Member Portal.

[Move In Date]

For use in MIMO emails, this token inserts the date a company is set to move into a space.

[Move In Time]

For use in MIMO emails, this token inserts the time a company is set to move into a space.

[Move Out Date]

For use in MIMO emails, this token inserts the date a company is set to move out of a space.

[Move Out Time]

For use in MIMO emails, this token inserts the time a company is set to move out of a space.

[Move Out Communication Form Link]

Links to the Move Out Communication HTML form that the signatory reviews and electronically signs.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[MRR Adjustment]

Displays the adjusted MRR of a contract when approval is requested.

[New Membership]

Inserts the name of the membership a member upgraded to.

[Next Payment Attempt Date]

Date that Kube automatically attempts to collect payment.

NOTE: This date is set in the Payments scheduled task.

[Note Status - Capitalized]

Inserts a capitalized Added or Edited so that it can be used in a sentence.

[Note Status - Lower Case]

Inserts a lower case added or edited so that it can be used in a sentence.

[Notes to Approver]

Inserts the notes submitted on a contract approval request.

[Old Membership]

Inserts the name of the membership a member upgraded from.

[Operator Address]

Operator’s mailing address.

[Operator Email]

Contact email address for operator.

[Operator Logo]

Inserts the image of the operator's logo.

[Operator Name]

Name of the operator.

[Operator Name from Discussion]

Name of the internal user who is following discussion.

[Operator Phone]

Operator phone number.

[Order Date]

Date the order was created.

[Order ID]

Order identification number.

[Ordered Amenities]

Amenities with a dollar value ($0 and above) that the member manually added to booking.

NOTE: The [Included Amenities] token lists free amenities automatically included in the booking.

[Outstanding Balance]

Inserts the total outstanding balance a company owes.

[Package Name]

Name of the package the lead who filled out the Inquire form in the Prospect Portal is interested in.

[Password Reset URL]

Link that redirects member to reset password.

[Payment Amount]

Amount of the payment.

[Payment Amount + Svc Fee]

Amount of the payment and applicable service fee incurred from an electronic payment.

[Payment Attempt]

1st, 2nd, 3rd, or 4th attempt to automatically collect payment, depending on the attempt the email is being sent out for.

NOTE: The payment attempt is taken from the Payments scheduled task.

[Payment Failure Message]

Reason the payment could not be completed.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[Payment ID]

Payment identification number from a successful payment.

[Payment Method]

Company's default payment method.

[Primary Contact Email]

Primary contact's email address.

[Primary Contact Name]

Company’s primary contact.

[Property Primary Contact Name]

Property’s primary contact.

[Property Address]

Address of the property the email is sent from.

[Property Email]

Contact email address for property.

[Property Logo]

Property logo for the property the email is sent from.

[Property Name]

Name of the property the email is sent from.

[Property Phone]

Phone number of the property the email is sent from.

[Reason For Approval]

Displays the contract information that triggered the contract approval.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[Recurring Notes]

Details related to a recurring booking when applicable.

[Refund Form Link]

Link to the Move Out Refund HTML form that the signatory reviews and electronically signs.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[RSVP Selection]

Member’s RSVP selection.

[Service Fee]

Displays applicable service fees incurred from an electronic payment.

[Signatory]

Name of the person set as the signatory for the refund form. If there are multiple signatories, each receives their own email.

[Soft Descriptor]

Found in the BACS/SEPA billing email templates, this token inserts the description that will appear on a company's bank statement for all future transactions from Kube.

[Sort Code]

Found in the BACS billing email template, this token inserts the sort code number which identifies the bank and branch of a bank account added to a company.

[Source Major]

Source major that was selected.

[Source Minor]

Source minor that was selected.

[Space Image]

Primary space image.

[Space Move In]

For use in MIMO emails, this token inserts the name of the space being moved into.

[Space Move Out]

For use in MIMO emails, this token inserts the name of the space being moved out of.

[Space Name]

Name of the space included in the booking or the Inquire form from the Prospect Portal.

[Space Type]

Space type of the space included in the booking.

[Support Ticket Category]

Category of the support ticket.

[Support Ticket ID]

Support ticket identification number.

[Support Ticket Message]

Member's message from the support ticket.

[Support Ticket Priority]

Support ticket priority category.

[Support Ticket Property]

Property where support ticket issue occurred.

[Support Ticket Reply]

Most recent member reply to the support ticket.

[Support Ticket Subject]

Support ticket subject line.

[Swift Code]

Found in the SEPA billing email templates, this token inserts the code issued by Swift that was provided to add the bank account to the company.

[Total Company Hours/Credits]

The total of a companies hours.

[Total Member Hours/Credits]

The total of a members hours.

[Total Monthly Cost]

Total monthly value of a contract.

[Tour End Date and Time]

Date and time the tour ends.

[Tour Start Date and Time]

Date and time the tour starts.

[Universal Check In Date]

Inserts the check in date in the universal format YYYY-MM-DD.

[Universal Check Out Date]

Inserts the check out date in the universal format YYYY-MM-DD.

[User Email]

Email address of the prospect, lead, or member.

[Username]

User's email address.

[User Name]

Prospect, member, or lead first and last name.

[User Phone]

Prospect, member, or lead phone number.

[Verification URL]

Links to the Approvals Dashboard in Kube.

[Virtual Room Link]

Link added to an event by an operator for a virtual meeting.

[Website Logo]

Operator prospect and member portal logo.

[Wi-Fi Passcode]

Member's six digit Wi-Fi passcode.

[ySign Approver]

Name of the person assigned as a contract approver.

[ySign Link]

Link for ySign contract signature process.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[ySign Express Link]

Links to the ySign Express HTML form that the signatory reviews and electronically signs.

NOTE: This token supports French (Canada), French (France), and German (Germany).

[ySign Link Expire Date]

Lists the expiry date for ySign links.