You can configure how Kube processes calls for each of your companies. When you configure company settings, you can change the settings the company inherited from the property. For more information about configuring property call processing, see Configuring property call processing.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
You can also turn the voicemail portal on and off for the company's members on this screen. For more information, see Configuring company voicemail options.
If you need to change your voice business hours, contact Yardi technical support.
To configure company call processing
Select Customers in the top menu and select Companies from the drop-down menu.
Locate the company in the grid and click the company's name. The Company Overview screen appears.
Select Voice in the side menu.
Click the Edit button.
Complete the fields. For field descriptions, see the Company General Voice Screen Reference at the end of this article.
Click Save.
TIP: The next step in the Kube voice process is to configure member call processing. For more information, see Configuring member call processing.
Company General Voice Screen Reference
Calling Line ID Group Name | Name of the company that appears on caller ID when members of the company call outside of your organization, and the member is set to use Group Settings. For more information, see Configuring member call processing. |
Calling Line ID Number | Phone number that appears on caller ID when a member makes calls outside of your organization, and the member is set to use Group Settings. For more information, see Configuring member call processing. |
User Limit | Maximum number of members who can have voice services. |
Time Zone | Time zone the company is in.
NOTE:
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Call Processing Policy | Which configuration Kube looks at to determine how to process the company's outgoing calls.
NOTE: There are three configurations: Global (configured on the backend), Group (company settings configured in this section), or User (member settings configured in the next section). For company settings, you can choose Global (Kube uses the system settings and ignores the company selections you make) or Group (Kube uses the selections you make in the company section here). |
External Call Processing Policies | Phone number that shows on caller IDs when dialing outside of your organization.
NOTE: You can choose the following options:
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Emergency Call Processing Policies | Phone number that shows on caller IDs when dialing emergency services.
CAUTION: It is recommended that you select Use Member CLID because the Member CLID uses the property's emergency telephone number that is registered with emergency services.
NOTE: You can choose the following options:
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