🟢 There is no "going live" switch in yayloh. Once all the configurations are done, simple paste the Digital Return Request Form link (as found on the top left hand corner in the dashboard) to the Return Policy page on your website to make it available to your customers. Make sure to make the link visible and easily accessible.
Once the onboarding steps are completed, check that the system is ready to go.
Start by processing a test return to review your digital process and troubleshoot any issues.
Shopify customers can refer to this how-to test the flow here.
Create a dummy order with a nominal value in your OMS and go through the entire return flow.
Check that return notifications (such as emails or alerts sent to customers) are being triggered correctly.
Links to Digital Return Form
Website touchpoints:
Replace all old return instructions and links with your new yayloh portal URL in your Terms & Conditions and Footer.
Review your portal settings to ensure your website text matches your live yayloh configuration for the return, exchange and claim flow. If you haven’t drafted your text yet, copy and adapt our Return, exchange & claim policy templates here.
Pre-filled return links
You can share pre-filled return form url in order confirmation or delivery emails, so that customer doesn't have to type order number or email. Read full instruction for this feature here.
QR code to link
If you send a paper return slip, you can add a QR code to your return slip so the customer can scan it with their phone and access the Digital Return From with minimal friction. Use available QR code generators like Shopify QR generator.
Once these are done, you are ready to go live ✅