🟢 There is no "going live" switch in yayloh. Once all the configurations are done, simple paste the Digital Return Request Form link (as found on the top left hand corner in the dashboard) to the Return Policy page on your website to make it available to your customers. Make sure to make the link visible and easily accessible.
Once the onboarding steps are completed, check that the system is ready to go.
If you're a Shopify customer, start by processing a test return to review your digital process and troubleshoot any issues.
Create a dummy order with a nominal value in your OMS and go through the entire return flow.
Check that return notifications (such as emails or alerts sent to customers) are being triggered correctly.
Links to Digital Return Form
Pre-filled return links
You can share pre-filled return form url in order confirmation or delivery emails, so that customer doesn't have to type order number or email. Read full instruction for this feature here.
QR code to link
If you send a paper return slip, you can add a QR code to your return slip so the customer can scan it with their phone and access the Digital Return From with minimal friction. Use available QR code generators like Shopify QR generator.
Once these are done, you are ready to go live ✅