If you need to accommodate a customer's return, exchange, or claim request that falls outside the standard return validity period, here are a few approaches:
Method 1: Temporarily Extending the Return Validity Period
Temporarily Extend the Period: In yayloh settings, adjust the return validity period to align with the customer's order date / fulfillment date.
Process the Return/Exchange/Claim: Use the yayloh return form to register the customer's request.
Revert the Period: Once the request is processed, restore the default return validity period in yayloh settings.
Method 2: Manual In-Store Processing
Register the Request: Use the "In-store" tab in yayloh to create a record of the customer's request.
Generate a Return Label: Use the yayloh settings tab to generate a return label for the customer.
Note: Method 2 is suitable when:
You don't have automated refunds or store credit processes.
The return doesn't require a customs declaration.
By following these methods, you can effectively handle exceptional return, exchange, and claim cases and provide excellent customer service.