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Processing multiple return requests in yayloh
Processing multiple return requests in yayloh

The bulk process function allows retailers to approve, reject, refund, or send store credit for multiple returns requests simultaneously.

Nikhil Shikarkhane avatar
Written by Nikhil Shikarkhane
Updated over 2 years ago

You can use the bulk process function to make the returns processing more efficient. This feature enables you to select multiple returns from the dashboard; and approve, reject, refund, and/or store-credit them from the open or progress status tab.

Processing multiple return requests:

  1. Open yayloh dashboard, select “Manage”.

  2. Go to open or in-progress status tab.

  3. Select relevant return request checkbox independently or by filtering the return requests.

  4. Make sure to select all the returns.

  5. Click on the bulk process button. Select the appropriate action.

    Note- The amount refunded or store credited is calculated based firstly on the suggested amount from your OMS (It sums the price of each product returned) or the refund rule set with yayloh.

  6. Accept the action.

  7. Click on the queued requests button to see the list of order IDs and the action under process.

  8. Click on the delete icon to delete any order you don't want to be processed.

  9. Every one hour the bulk refund queue will be processed, and the returns will be moved to the processed tab.

Note

  1. The orders in the queue get processed every 1 hour. You can edit the queue in case required.

  2. If you use warehouse reconciliation or ongoing integration: An order with even one item marked as Warehouse check “Not OK” should be refunded manually. The bulk process will skip those requests.

  3. In yayloh, the default setting is: For a return, a refund is requested, and store credit is requested for exchange, unless specified otherwise.

Watch video for more guidance:

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