If a customer has requested and received store credit but later changes their mind and requests a refund, the transaction has already been processed in yayloh. In this case, you cannot make any changes directly in yayloh. You will need to handle this case manually via your OMS (Shopify or Centra) by following these steps:
Issue the refund manually:
After disabling the store credit, manually process the refund to the customer through your OMS. Navigate to Orders and select the order you want to refund. Ensure the customer receives the correct refund based on your return policies.Disable the store credit to avoid double refunds:
In your OMS, locate the store credit that was issued to the customer and ensure it is disabled or revoked. This is important to prevent the customer from receiving both store credit and a refund for the same order.