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All CollectionsProcessing returns on yaylohyayloh fundamental
Editing and overwriting a return request (i.e rejecting a return request, replacing refund with store credit)
Editing and overwriting a return request (i.e rejecting a return request, replacing refund with store credit)
Nikhil Shikarkhane avatar
Written by Nikhil Shikarkhane
Updated over 2 years ago

There might be a case where you would want to edit the return method. For example, to offer better customer service you might offer a customer who has sent back a product due to a claim an extra store credit to try to win back his loyalty. Similarly, a customer can change their mind and ask for a refund instead of store credit.

You can change the return type in the following way.

  1. Search for the order number by clicking on the search bar on top or clicking on the order number visible on the dashboard.

  2. Open the order page.

  3. Look for the refund, reject or store credit under the refund method.

  4. Click on the drop-down menu.

  5. Select the return type you wish to change it to.

  6. Click confirm.

Related Articles
Registering the return in-store - when customers have not registered the return online.
In-store returns: Overview of the process
Where can you access refund and store credit information on Shopify back office?
Processing a store-credit in yayloh
Customer Received Store Credit but Now Wants a Refund – What to Do?
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