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Setting up Shipping carriers with your Sendcloud account

Sendcloud and related shipping carrier credentials.

Vineeta Pendse avatar
Written by Vineeta Pendse
Updated over a year ago

To generate return shipping labels via yayloh using your Sendcloud account, you need to share a Sendcloud Public key (Clé Publique) and secret ID (Clé secrete) to yayloh. yayloh expects your Sendcloud to be correctly set up for the kind of routes and labels you intend to generate.


To set up a Shipping carrier account in yayloh, send the following information to support@yayloh.com:

  1. Public key & Secret ID (How to create the key?)

  2. Shipping carrier and exact service code names 🔗

  3. Example shipping labels 🔗

  4. Return shipping routing rules 🔗


Credentials Specification:

Public Key & Secret ID

To connect to your SendCloud account, you are required to share an activated API key & Secret ID with the yayloh team. Follow the steps below to create one:

  1. Login to your SendCloud account.

  2. Open the settings page.

  3. Under "Général" settings open <Boutiques connectées>.

  4. Select "Sendcloud API" by clicking <Se connecter> button.

  5. Under "Nom" add yayloh returns platform. And click on <register>.

  6. The Public Key & Secret ID will be displayed.

  7. Copy both the public key and secret key and share with yayloh team or at support@yayloh.com.

Shipping carrier and exact service code names

Provide us the shipping carriers of your choice (DHL, DPD, UPS, GLS, FedEx etc), their exact service codes in SendCloud.

Example Shipping labels

To test the credentials at our end, send us one sample label for each shipping carrier which you want to set up. We can use them to verify the return shipping labels generated by yayloh.

Return shipping routing rules:

  1. Countries where we enable shipping label generation.

  2. Countries where we block shipping label generation.

Note: Check the countries listed in your Sendcloud account set up. yayloh will be able to generate shipping labels only for those countries.

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