Before going live with yayloh, it's crucial to update your website's return instructions and policy. Given that each brand has its unique configuration in yayloh, it results in a custom return policy. To simplify this process, we've crafted two return policy templates, available as both plain text and FAQ formats.
Feel free to use these templates as a starting point, copy, and tailor them to suit your specific needs effortlessly.
Plain text styled instructions
At [Your Company Name], we highly prioritize our customers' satisfaction and actively work towards sustainability by minimizing returns. Every reason submitted through our return form significantly contributes to refining our product quality and enhancing our sizing guides, ensuring an unparalleled shopping experience.
Return Eligibility:
Returns or exchanges must be initiated within X days from the date of delivery.
Returned items should remain in their original condition, unworn, undamaged, and with all original tags attached. We reserve the right to refuse returns that fail to meet these criteria.
We do not accept returns on [list of products] for hygiene reasons.
To initiate a return or exchange, kindly follow the steps outlined below:
Please fill out our online return form, providing your order number (found in your order confirmation email) and email ID - [here](link to online return form).
Upon registration, you will receive detailed instructions in a confirmation email outlining the next steps in the return process.
Domestic returns: For Swedish returns, Please show your QR code to the closest [Carrier] drop-off point. Rest of Europe, Print and attach your [Carrier name] to your return package and drop the parcel at the closest drop-off point.
International Returns (non-EU): For international returns, you'll receive both a custom invoice and a return shipping label. Download and affix the label on all sides of the package for seamless customs processing.
OR
Please contact us at: [insert customer support email here] before your return, and we will provide you with the customs invoice required for the return.
In-store returns:
In addition to online returns, you have the option to return eligible items at our physical store. Our in-store staff will assist you with the return process and guide you through the necessary steps. Bring the product(s) along with the original order confirmation to our store at [Add location]
Fees and Deductions:
Exchanges are free and we cover the shipping costs for sending the replacement item. For returns resulting in refunds, a return fee will be deducted. See the table below for return fee details.
Destination | Return Fee |
Sweden | X SEK |
EU | X EUR |
Rest of the World | X USD |
Refunds are processed upon inspection and approval of the returned item. If you have any questions, please don't hesitate to contact our customer support team at [insert customer support email here].
Claims & Reclamations:
If you receive a damaged or incorrect product, or if a manufacturing fault occurs within [X period] of purchase, you are entitled to make a claim. Please note that damage resulting from standard wear and tear is not considered a fault. To be valid, a claim must be submitted within a reasonable time after the defect is discovered.
To submit a claim, please follow these steps:
Visit our [online return form](link to online return form) and enter your order number and email.
Select the item you wish to claim and choose the "Claim" button.
Provide a brief description of the defect and upload at least one photo clearly showing the issue.
Review and save your request.
Once submitted, you will receive an acknowledgment email.
Our team will review your claim and provide a resolution. Faulty items will be exchanged for the same product and size, subject to availability. If the item is out of stock, a full refund will be issued. We cover all shipping costs related to approved claims.
FAQ styled instructions
What are the eligibility criteria for returns or exchanges?
Returns or exchanges must be initiated within X days from the date of delivery. Returned items should remain in their original condition, unworn, undamaged, and with all original tags attached. Failure to meet these criteria may result in the refusal of returns.
How do I make a return?
To initiate a return, fill out our online return form with your order number (found in your order confirmation email) and email ID [here](link to online return form).
Upon registration, you'll receive detailed instructions via a confirmation email outlining the subsequent steps in the return process.
How do I make an exchange?
Fill out our online return form, providing your order number and email ID [here](link to online return form).
Exchanges for variants are free. We cover the shipping costs for sending the replacement item.
If you wish to exchange for another product, please register a return and request a store-credit. You can use this store-credit to make a new purchase on our website
What is the cost of returns or exchanges?
For exchanges of variants, there are no charges, and we cover the shipping costs for sending the replacement item. However, for returns resulting in refunds, a return fee will be deducted.
Destination | Return Fee |
Sweden | X SEK |
EU | X EUR |
Rest of the World | X USD |
How will I receive my refund?
Refunds are processed upon inspection and approval of the returned item. Once approved, refunds will be issued accordingly.
The refund will be issued using the original payment method.
If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
What's the process for international returns? (If applicable)
Fill out our online return form with your order number (found in your order confirmation email) and email ID [here](link to online return form).
You will receive a custom invoice and a return shipping label along with a return confirmation email. Simply download the label and affix it securely to all sides of your package for hassle-free customs clearance.
OR
Please reach out to us at [insert customer support email here], and we'll assist you in obtaining the required customs invoice.Print and attach the custom invoice on all sides of the package.
Drop the package at the closest drop-off point.
Can I return items at your physical store? (If applicable)
Yes, you have the option to return eligible items at our physical store in addition to online returns.
Please bring the product(s) you wish to return along with the original order confirmation to our store located at [Add location].
Our in-store staff will assist you with the return process and guide you through the necessary steps.
What is your policy on claims and faulty items?
Items are classified as faulty if they are received damaged, are the incorrect product, or if a manufacturing fault appears within [X period] of purchase. Items damaged due to regular wear and tear are not eligible for a claim. We ask that you notify us within [X months/ days/ weeks] of discovering the defect.
How do I make a claim (reclamation)?
It is easy to register a complaint through our digital portal:
Access our [online return form](link to online return form) using your order number and email.
Select the relevant item and choose the "Claim" tab.
Describe the defect in the comments and upload at least one photo of the damage.
Submit your request. You will receive an email acknowledging we have received your claim.
What happens after I submit a claim?
Our team will review the photos and description provided. If approved, we will first attempt to exchange the item for the same product and size. If the item is no longer in stock, you will receive a full refund. We are responsible for all return shipping costs for approved claims.