There are three statuses in the yayloh return management platform: Open, In progress, and Processed.
These statuses help you to handle return request tickets in different piles, depending on the workflow. Simply summarized:
Open status is for new request which might need some action.
In-progress is for processing the refund / store-credit or exchange.
Processed is to closed old requests.
Common actions in the open status
New returns tickets are visible in the open statuses tab when they are registered.
Assign return requests: Collaborate with your team by assigning return requests to yourself or your team members.
Identify customer comments: It helps to understand the customer’s problem or reason for product return/exchange.
Identify unhappy customers: A small unhappy smiley appears next to the customer name when they have left a negative review.
Create a ticket in your gorgias/ Zendesk to initiate a conversation.
Selecting single order to move it to in progress tab.
Approve exchange requests:
Filter return requests: Filter based on tracking status to see recently recieved or inspected returns.
Bulk processing : Move multiple return requests in one go to the in progress tab by clicking on the in progress arrow.
Common action for the In progress status
This is the second status tab. Return requests are moved to the In progress tab when you are ready to refund them.
View Order Details: Open order on this page, you can view/edit.
Validate or Mark exchanges as processed to close them once you receive the original order.
Refund and store-credit processing: Validate the refund/ store-credit request based on the warehouse details or tracking status. Once the refund is processed, the return request automatically moves to the processed tab.
In case of automation, any request which has an error in refunded will be moved to the in progress tab.
Processed status
The processed status tab lists all the orders which are closed and completed.
