This privacy notice (“Notice”) supplements our Privacy Policy and provides additional information about how we collect, use, and disclose personal information from children under the age of 13 (a “Child” or “Children”) when you, the legal guardian or parent (“You” or “Guardian”) of a Child, use our Services. This Notice specifically addresses the U.S. Children’s Online Privacy Protection Act (“COPPA”). This information also applies to any Child outside of the United States.

We collect a Child’s information through several different means. We collect the information directly from you, the Guardian, from the Child directly, and automatically by using our services.
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We collect almost all personal data about a Child directly from the Guardian, mainly through the Guardian’s Account. We require the Guardian to create a Guardian Account which will be the main account associated with the Services. In addition, the Guardian shall also create a Child Account for their Child. The Child Account shall be linked to the Guardian Account. Guardians are required to review and agree to the Guardian Consent Agreement and provide verifiable parental consent to create the Guardian Account and Child Account.
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When creating either the Guardian Account or Child Account, the Guardian will provide certain personal identifiable information about the Child such as: name, geographic location, time zone, age, and other necessary information for StartPlaying to provide the services. We also collect your, the Guardian’s, name, address, email, and other personal identifying information.
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Guardians shall be responsible for enrolling their Child in any Adventure, including but not limited to providing the necessary billing information.
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We will only collect information directly from a Child once we have verified parental consent of the Guardian. We do not allow a Child to create an account on their own. If we discover that a Child has created an account on their own, then we shall use commercially reasonable efforts to contact the Guardian to obtain verified parental consent or delete the account and any associated information.
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During an Adventure, the Child may be required to share a character sheet, character descriptions, item descriptions, or other information necessary to facilitate the GM’s ability to run the Adventure (“Adventure Materials”). Some of Adventure Materials may be considered as personal identifiable information from the Child. All Adventure Materials will only be shared internally, stored, or otherwise used to facilitate the Child’s participation in the Adventure. We shall not sell, distribute, or otherwise share the Adventure Materials. For the sake of clarity, the Child or Guardian may share the Adventure Materials with the GM or StartPlaying and the GM may only share the Adventure Materials with StartPlaying only as necessary to store, save, or keep track of the Adventure. StartPlaying may share Adventure Materials with law enforcement agencies or government agencies if required by law.
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We use technology to automatically collect information from our users when they access and navigate through the Service and use certain of its features. The information we collect through these technologies may include:

We also may combine non-personal information we collect through these technologies with personal information about you or your Child that we collect online.

We use the personal information we collect from your Child to:

We use the information we collect automatically through technology (see Automatic Information Collection) and other non-personal information we collect to improve our Service and to deliver a better and more personalized experience by enabling us to:

We use geolocation information we collect to share time zone locations with the GMs to facilitate scheduling Adventures. We recognize that any form of geolocation information is sensitive information and its use will strictly be limited to facilitate scheduling Adventures and if necessary, shared with local authorities if required by law.

We record video, audio, and written communications of the Adventure. The recordings, including transcripts, are only available to StartPlaying employees for quality assurance and safety purposes. No GM, Guardian, Children, or other person shall have access to the recordings. StartPlaying may share the recordings with law enforcement agencies or government agencies as required by law. We shall only retain the recordings for a period of 90 days unless we are required by law to retain it for a longer period of time.

We have adult GMs who have been reviewed and approved to lead Adventures with Children. GMs are not employees; they work with us as contractors. StartPlaying employees may also moderate or monitor an Adventure.

In order to participate in an Adventure, we require all users to use third-party sites and services. For Children participating in an Adventure, StartPlaying provides a secure link to a video conferencing service. We have reviewed the privacy and security practices of the third-party services we direct Children to use and require that they offer protections appropriate for use by children. We encourage you to review the privacy notices for those third-party sites and services to understand their privacy practices.

We do not share, sell, rent, or transfer Children’s personal information other than as described in this Notice. We may disclose aggregated information about many of our users, and information that does not identify any individual. In addition, we may disclose a Child’s personal information:

If StartPlaying is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of StartPlaying's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer the personal information we have collected or maintain to the buyer or other successor. Any buyer or other successor shall be bound by the terms of Notice.

At any time, you may review your Child's personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using your Child's information. The right to access information does not include any information that also contains other Children’s personal information, for example, recorded videos of the Adventures.

You can review, change, or delete your Child's personal information by:

The following are all operators that may collect or maintain personal information from children through the Service:

Please direct inquiries about any third-party operator's privacy practices and use of Children's information to the individual operator using the contact information provided above.
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For issues regarding customer support, please contact our support team as follows:

By email: youngheroes@startplaying.com

Last Updated: July 8, 2026

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