The security of your earnings and your information are a top priority at ZayZoon.

To ensure that your money is safe, there are regular security checks. If a security risk has been detected, your account will automatically be disabled to keep your funds safe. If suspicious or unusual activity is detected on your account, it may be temporarily disabled to protect your funds.

To regain access, you’ll need to verify your identity. This may include submitting a photo of yourself along with valid identification and a dated document to a live member of our ZayZoon team. Our team will review your submission and guide you through any additional steps if needed.

You can message our team easily through the chat in the ZayZoon app. To attach your image, you can drag and drop the image into your chat or click the attachment icon.

Depending on the reason your account has been disabled, you may be asked to submit additional information to re-enable your account.

Our team uses multiple security checks to verify your identity and keep your account safe. Some of these steps aren’t visible to you, but they help ensure that only you can access your account.