Why Is My ZayZoon Account Disabled?
If you've noticed that your ZayZoon account has been disabled, there are several possible causes. Most commonly;
There has been an update on the employer or payroll provider level
You have selected the "I no longer work here" button
There have been 3+ consecutive failed attempts to upload a valid proof of work document
You have requested to have your ZayZoon account disabled or deleted
Security concerns
How Do I Re-enable My Account?
If your ZayZoon account has been disabled, it is possible to reactivate your account in certain situations. If you believe one of the situations below applies to you, please follow the steps to re-enable your account:
You selected the "I no longer work here" button in the app
There have been 3+ consecutive failed attempts to upload proof of work
We're happy to re-enable your account once we can verify your continued employment! Please reach out to our customer care team and provide any of the following documentation listed here.
You have requested to have your ZayZoon account disabled or deleted
If you've requested that we delete your ZayZoon account and you've changed your mind, please contact us immediately.
How do I get help?
If you're not sure why your account is disabled, or you need more information, please reach out to our Customer Success Team by Live Chat or Email and we'll be happy to help!