ZayZoon accounts may be disabled when there are updates or security concerns regarding an account.
Review the possible reasons below to see what you might need to prepare to re-enable your account.
Reasons for a Disabled Account | Troubleshooting Steps |
Accidentally clicked "I don't work here anymore" | Send us a Proof of Work document using the chat in the ZayZoon app. |
Your Proof of Work document has been denied more than 3 times. | Send us a Proof of Work document using the chat in the ZayZoon app. |
Recently changed positions, work locations, or employers. | Send us a copy of your paystub with the changes using the chat in ZayZoon app. |
Returned from vacation or sick/parental leave. | Wait until your next payday to take a payout. If it's been more than two paydays, start a chat in the ZayZoon app and send us your recent paystub. |
No longer working with employer. | ZayZoon provides wage access through your employer. If you're starting with a new employer, you can let them know about ZayZoon. |
Your employer or payroll provider made a recent update | Check with your employer or payroll provider for changes. |
You previously requested that we disable your account. | If you requested to disable your account, you will need to wait 30 days before you can re-enable your account. |
Your account may be under review for security reasons. | Contact ZayZoon Team via chat and prepare your ID documents. |
Your Direct Deposit information in your employee portal has been modified or changed.
Example Error message: Our records show that the ZayZoon direct deposit entry on your payroll has been modified. | In order to use ZayZoon, your direct deposits must go to ZayZoon as a flat amount.
To fix this, go into your employee portal and make sure ZayZoon is listed as the top direct deposit option as a flat amount. If you're not sure how to do this, your HR or Payroll team can help. |