ZayZoon accounts may be disabled when there are updates or security concerns regarding an account.
Review the possible reasons below to see what you might need to prepare to re-enable your account.
Reasons for a Disabled Account | Troubleshooting Steps |
"I no longer work here" button was selected. | Contact the ZayZoon Team via chat with at least one of the documents listed here. |
You have 3 or more failed attempts to upload a valid Proof of Work document. | Contact ZayZoon Team via chat at least one of the documents listed here. |
You recently changed positions, work locations, or employers. | Contact ZayZoon Team via chat with a recent copy of your paystub. |
You recently came back from vacation or leave of absence (sick or parental leave). | You will need to wait to receive your first full paycheck after your return to access payouts. |
You have recently left or given notice to your employer. | You will no longer have access to your ZayZoon account. Outstanding balances will need to be repaid manually. |
An update to your account was made on the employer or payroll provider level. | Check with your employer or payroll provider for changes. |
You previously requested to delete or disable your account. | Contact the ZayZoon Team via chat with at least one of the documents listed here. |
Security or Fraud Concerns. | Contact ZayZoon Team via chat and prepare your ID documents. |
To re-enable your account as soon as possible, contact the ZayZoon Support Team during operating hours.