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Understanding the My Balance page
Understanding the My Balance page

Where do I go to understand how my balance and available wages are calculated?

Jolene avatar
Written by Jolene
Updated over 2 weeks ago

To find your My Balance page, log into your ZayZoon account, then::

  • Mobile app: Tap the 3 dots for More, then My Balance

  • Desktop site: Click the My Balance tab from your Dashboard

On the my balance page, you'll be able to see the information that goes into calculating your total balance and available wages.


Days/Hours accessible

Days accessible

The amount of days from your last pay day that you're able to access. Each day, a fixed estimate of your daily wages (based on your historical payroll data) is added to the Wages you've earned.

Hours accessible

For accounts which show Hours accessible, your payroll provider regularly provides your earnings and attendance data to ZayZoon to calculate the Wages you've earned. Your account will update within 48 hours of your last shift.

If it has been more than 48 hours since you've worked a shift and you are missing hours, contact a live agent of the ZayZoon Team via chat during operating hours with your supporting documents.


Wages you've earned

An estimate of your net earnings that ZayZoon has calculated based on your historical payroll data.

This amount is only an estimate and does not reflect the exact earnings for your current pay cycle.


Wages you can access (Available balance)

The amount you have available to access today. You can access one payout per day to a maximum of $200 (based on your earnings).


In general, your available wages increase daily by a fixed amount (a portion of your average daily net earnings from the last few pay periods).

For certain accounts, ZayZoon receives your earnings data daily from your payroll provider. If your available wages tend to increase 24-48 hours after you've worked a shift, you may need to refresh your page or wait for the payroll data to be processed.


Tax deductions, bonuses, paid time off, vacation, or sick days do not count towards your available wages.


Wages you can access

This is the total amount of wages you can access based on ZayZoon's calculations from your historical payroll data. This can range from 30-70% of the total wages you've earned.


Wages you've already accessed

This is your balance owing based on the payouts you've already taken. The repayment of your balance will be automatically deducted from your upcoming paycheck(s).

We recommend checking your Account Activitypage for your account statement if you want to see your account history to better understand your payouts and upcoming repayments,.


Other information

Certain accounts may have access to additional information to help you understand how ZayZoon calculates available wages. This includes:

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