Here are some common reasons as to why you are't able to take out a payout at this time, and how to resolve them.

ZayZoon uses your past earnings to calculate the wages you can access. If you recently started a job with a new employer, you may not be able to access a payout until you've received your first paycheck.

Check back after your first paycheck or refer someone who can take a payout to receive a referral credit!
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To protect the security of your funds, your account may be disabled when the system detects a security risk.

For troubleshooting steps on disabled accounts, check out this article.

Customers are only permitted one payout per day. ​Try again the next 'day' (each day resets at 12:00am Eastern Time).

To protect the security of your funds and encourage financial health, ZayZoon has limits on the amount of money that can be accessed.

Refer to the table below to learn more about the payout limits.

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A repayment or deduction owing from the previous pay period may be greater than the wages currently available to you. You can check outstanding repayments on your Activity page.
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Wait for your Available Balance to increase past the $20 minimum to take a new payout. Your Available Balance increases daily or once ZayZoon receives your shift information.

Wait until the overdue amount has been automatically deducted by your payroll on your next paycheck.

Certain accounts provide the option of manually repaying the balance. If this option is available to you, it will automatically show on your account.

Your account needs to maintain regular earnings to be able to offer Earned Wage Access.

Your account will start to calculate again after you receive your next paycheck or after we receive your next payroll data, whichever is earlier.

Customers under 18 can only take out one payout per pay period.