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Why can't I take out a payout?
Why can't I take out a payout?

Troubleshooting for when you can't take a payout

Rory Leigh avatar
Written by Rory Leigh
Updated over 2 weeks ago

Here are some common reasons as to why you are't able to take out a payout at this time, and how to resolve them.


You just started a new job

ZayZoon uses your past earnings to calculate the wages to make available in your account. If you recently started a job with a new employer, you may not be able to access a payout until you've received your first paycheck.

Check back after your first paycheck or refer someone who can take a payout to receive a referral credit!


Your account was disabled

You account may have been disabled to protect the security of your funds.

For troubleshooting steps on disabled accounts, check out this article.


You're trying to take more than one payout per day

Customers are only permitted one payout per day. ​Try again the next 'day' (each day resets at 12:00am Eastern Time).


You've reached or have yet to reach one of the payout limits

To protect the security of your funds and encourage financial health, ZayZoon has limits on the amount of money that can be accessed.

Refer to the table below to learn more about the payout limits.

Limits on

Details

Payout

Only one payout per day.

Customers under 18 are limited to one payout per pay period.

Transaction Maximum

Maximum of $200 per payout.

Wages Available Minimum

You must have $20.00 or more in Wages Available to request a payout.

Wages Available Maximum

The maximum amount available is $1000.


You have a balance owing from the last pay cycle

A repayment or deduction owing from the previous pay period may be greater than the wages currently available to you. You can check outstanding repayments on your Activity page.

Wait for your availabe wages to increase past the $20 minimum to take a new payout. Your available wages increase daily.


Your Repayment is Overdue

Wait until the overdue amount has been automatically deducted by your payroll on your next paycheck.

Certain accounts provide the option of manually repaying the balance. If this option is available to you, it will automatically show on your account.


You took time off or missed a paycheck

Your account needs to maintain regular earnings to be able to offer Earned Wage Access.

Your account will start to calculate again after you receive your next paycheck or after we receive your next payroll data, whichever is earlier.


You're under 18 years old

Customers under 18 can only take out one payout per pay period.

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