ZayZoon uses a proprietary algorithm based on your historical payroll data to provide a portion of your earnings to you early.

If your balance shows $0 (or close to it), it’s usually due to one of the reasons below.

Since your balance is based on your historical earnings, we can’t manually increase it—but it should go up again soon!

ZayZoon calculates your available balance using your past earnings.

If you’ve recently started a new job, you may not see a balance until after your first paycheck is processed.

Check back after your first payday or refer a coworker for a credit while you wait.

ZayZoon requires consistent payroll data to calculate your balance. If you didn’t get paid during your last pay cycle, that time won’t count toward your available balance.

Once you're paid again, your balance will start increasing. You can also refer a coworker for a credit while you wait.

If you took payouts close to payday, your employer may have already started payroll processing.

In that case, those payouts carry over and reduce your new balance until everything’s settled. You can view payouts impacting your balance on your Activities page.

Your balance will continue to increase daily or after new shift data is received. Check back in a few days.

You’ve already accessed the full amount available to you right now—but don’t worry!

Your balance will automatically increase either daily or as your hours and earnings are reported. Once your balance is above $20, you’ll be able to take another payout.

We know it can be difficult when you need funds right away. While we can't adjust your available balance, we recommend exploring the ZayZoon app:

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