When requesting a payout, our system may prompt you to provide documentation of your continued employment or assignment. Your document must;
Have a visible date
Show your full name
Show the detail of work completed in your current pay period
If you are unsure of what dates to use, the easiest way to remember is to use the schedule that shows the current week (which would include the same date as the payout).
Acceptable Documents include:
Hourly Employees
Official Timesheet (paper or electronic) showing your completed work hours
Screenshot of electronic time submissions of completed work
Shift schedule showing completed dates of work
Photo of punchcard with completed dates of work
Photo of punch clock with clearly visible ID held next to it with completed dates of work
Photo of punch clock and punch card with completed dates of work
Independent Contractors
Recent Driver Settlement report showing your completed work
Photo of job manifest showing your completed work
Screenshot of jobs completed in the current period
Please go here for more details on how to upload your proof of work documents, including uploading more than one document.
Failure to meet the criteria presented above may result in the rejection of your request. Since ZayZoon provides access to your earned, but unpaid wages, this information will allow us to offer you access to funds.
Please note: Unacceptable Documents include;
Future dated documentation
Out-of-date documentation showing dates you have already been paid for
Paystubs or settlement details
Altered documents
Screenshots of the ZayZoon app
Selfies
If you're unable to provide a document proving your continued employment or assignments, regrettably, we will not be able to approve payouts at this time and your ZayZoon account may become temporarily disabled if more than 3 consecutive failed attempts are made. If you need help gathering documentation, please check out this article.
If you have any questions or concerns, please reach out to our Customer Care Team by Live Chat or Email.
**The process and criteria may be different for some employers or contracting companies. There are circumstances in which the above criteria does not apply and/or you may be asked to provide alternative documentation, for example, a paystub to confirm your previous pay period.