What is Proof of Work?
When taking a payout, you may be prompted to upload a proof of work document.
Proof of Work documents confirms that you are still earning wages (that have not been paid yet) so that ZayZoon can continue providing earned wage access. These documents verify you are actively earning wages from the employer on your account.
Even if you’ve previously borrowed without submitting these documents, they may be requested periodically for eligibility. This also protects your funds from any bad actors that may have gained access to your account.
Generally, a Proof of Work document will be valid for 5 days, after which a new Proof of Work document will need to be submitted and approved to take a payout.
Learn more about proof of work by watching our video walk-through.
Why do I need to provide a Proof of Work Document?
Proof of work documents confirm you are eligible to continue taking payouts.
To issue your payout, we need to confirm your employment. This maintains the accuracy and security of the earnings in your account.
Note: multiple failed proof of work attempts may result in the disabling of your account to protect your funds.
How do I submit a Proof of Work Document?
If a Proof of Work document is needed, you'll be asked to upload a document when you take a payout.
You can submit up to 5 Proof of Work documents at a time via:
The ZayZoon mobile app
The ZayZoon website
Some ZayZoon accounts have the option to enable automatic time tracking using location services.To learn more about enabling automatic tracking, check out the detailed guide: How to Enable Automatic Hour/Shift Tracking.
Acceptable Proof of Work Documents
To meet ZayZoon's criteria, Proof of Work documents must clearly:
Have a visible date in your current pay period
Show your full name
Show the work that you completed (but have not been paid for)
See examples here
Some ZayZoon accounts also support automatic time tracking using location services, which eliminates the need for manual document uploads. To learn more, check out the guide: How to Enable Automatic Hour/Shift Tracking.
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Why wasn't my Proof of Work document approved?
Your proof-of-work document will not be accepted if it:
Shows expected work for future dates (you haven't earned wages yet)
Is a paystub or settlement (you've been paid already)
Is altered or edited (manually or digitally)
Does not show unpaid work
If you're unable to provide a document proving your continued employment or assignments, regrettably, we will not be able to approve payouts at this time.
Your ZayZoon account may become temporarily disabled if more than 3 consecutive failed attempts are made.
*The process and criteria may be different for some employers or contracting companies. There are circumstances in which the above criteria does not apply and/or you may be asked to provide alternative documentation, like a paystub to confirm your previous pay period.
Need more assistance with Proof of Work?
If you need help gathering documents, please check out this article.
If you have any questions or concerns, please reach out to our Customer Care Team via chat or Email.