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Why is my payout showing as "Disbursal failed"?
Why is my payout showing as "Disbursal failed"?

Why did my payout fail? Why haven't I received my money?

Rory Leigh avatar
Written by Rory Leigh
Updated over 2 weeks ago

If your payout status reflects as Disbursal Failed, that means the transaction was unsuccessful and the funds could not be deposited to the desired wallet.

For failed disbursals, ZayZoon cancels the request within 12 hours. Most failed disbursals are cancelled within the hour.

Once cancelled, the funds will return to your ZayZoon Wages Available balance and you'll be able to try again.

Possible reasons for failed disbursals:

  • your card is expired

  • your card number is invalid

  • your account/card has been closed or cancelled

  • there is a service outage with your bank or card provider

  • your card has been locked or disabled for security reasons

Check that all your wallet information is correct and its security has not been compromised.

If you suspect that your card or bank account has been locked for security reasons, please contact your card issuer or bank for more information.

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