Find answers on frequently asked questions about an overdue payout on the ZayZoon account.
Why is my account Overdue?
When your account has an Overdue status, it means that the scheduled repayments of ZayZoon payouts were not made in full.
Overdue accounts cannot take payouts. Some accounts have the option of making a manual repayment of the overdue payouts so you can start taking payouts again.
If the option is not available, the payout(s) marked overdue will be automatically deducted from your next paycheck. Wait until your next pay date to take another payout!
Are there Fees or Interest when my account is Overdue?
There are no additional fees or interest charged when your payout goes into overdue status.
ZayZoon is committed to helping our customers access funds when they need them and break free from predatory high-interest lending products like payday loans, overdraft fees, and high-interest credit cards.
The only fee that would apply is the $5 transaction fee for certain wallet options. For a full list of wallets and fees, check out this article.
Will my Overdue status affect my Credit Rating?
No, ZayZoon is not connected to any credit bureau, so your ZayZoon activity does not affect your credit.
I paid my balance, why am I still receiving emails about my account being Overdue?
The Overdue email notifications are purely automated and sent as a reminder by our system. It may take some time for the system to update, so you can ignore the emails if you've already paid your balance.
I am paid weekly, why am I still receiving emails about my Overdue status?
If you are paid weekly, you will not have the option of manually repaying your overdue balance. However, you may still receive Overdue email notifications as these are automated.
The payout(s) marked overdue will be automatically deducted from your next paycheck, so you can disregard the email notifications.