Depending on your account settings, you'll have the option of making a manual repayment of the overdue payouts so you can start taking payouts again.
How do I make a manual repayment?
You'll be able to make a manual repayment of your overdue account/payout either on pay day or on the day after pay day, once we've confirmed the repayment was not deducted in full.
The minimum repayment amount is $25.
To make a manual repayment of your overdue balance and access new payouts:
1. Sign into the ZayZoon app
2. Go to the Activity page (or scroll down and click View All)
3. Select the payout with the overdue badge
4. Click "Repay"
If you do not see the red "Overdue" button, try refreshing your app.
If it has been more than 24 hours past your payment date, please reach out to the ZayZoon Customer Care team via chat or email at support@zayzoon.com for further assistance.
Once the payment is processed, your account will update automatically; however, automated reminder emails may continue until your payment is fully processed. These emails can be disregarded if regular payments align with your account.
Why can't I make a manual repayment?
Weekly Pay Cycle
Note: If you are paid on a weekly pay cycle, you will not be able to make any manual repayments to an overdue balance. As each payroll system has varying cut-off periods, this restriction is in place to protect your earnings from double deductions.
Please wait for your next pay date to see if you can access a new payout.
Less than $25 overdue
If you have an overdue amount that is less than $25, ZayZoon will automatically take the repayment on your next payday.
This means you can still access payouts (if you have an available balance), and you won't need to worry about paying the remaining amount manually!
If I repay my Overdue Balance, how soon can I take another payout?
Once the overdue amount has been repaid, you can start requesting payouts again immediately.
If you don't have more than $20 in your available balance, you can wait a few days for your balance to increase or you can refer a coworker for a credit!
I'm with a new employer, can they help me repay the balance?
If you’ve used ZayZoon with more than one employer, you might see an old balance or repayment amount connected to a previous account.
In some cases, our team can help you move that balance to your new employer, who will process it during payroll for you.
You can ask our team if you're eligible for a balance transfer if:
You’ve changed employers
Your balance or repayment history is still linked to your old account
You’ve already completed ID verification (IDV)
If your identity can’t be verified, or your old employer’s details are incorrect, you’ll need to update your information with your payroll provider first.
How do I request a balance transfer?
Contact our Support Team through chat or email and include:
Your full name
The name of your current employer
The name of your previous employer (if you remember it)
A note saying you’d like your balance moved to your current account
Not all accounts are eligible for balance transfers — your current employer must also be partnered with ZayZoon.
We’ll review your information and let you know if you’re eligible.
Related Topics
For further assistance, contact ZayZoon’s support team.