Try the troubleshooting steps for some error codes that might appear when signing up for ZayZoon.
If the error persists or you are receiving a code not listed here, please contact the ZayZoon Team through chat or email at support@zayzoon.com.
Be sure to provide your employer details and describe the error you're experiencing. Additionally, if possible, include any confirmation emails or relevant correspondence from ZayZoon to assist in resolving the issue.
Error Code | Reason | Troubleshooting Steps |
#A10001 | Potential security concerns. | Contact a live ZayZoon agent via chat and prepare your ID documents for manual verification. |
R10001 | Problem finding account. | Make sure all your information is correct and matches your employer/payroll records. |
R10002 | Problem with account details. Account has already been registered. | Refer to your emails to see which email you used to sign up and try these steps. |
R10003 | Problem with account details. | Try signing out and back in. If the problem persists after 24 hours, or contact the ZayZoon Team. |
R10004 | Problem with the login credentials. | Invalid username or password. Refer to your emails to see which email you used to sign up and try these steps. |
R10005 | Problem connecting to payroll provider. | Contact a live agent via chat or email. |
R20001R20002 | Problem with phone number provided. | Use a different phone number or contact the ZayZoon Team. |
401 Error | Possible connection issue. | Refresh your app or browser. If the issue persists, contact us with a screenshot of the error and your employer info. |