Depending on your account settings, you'll have the option of making a manual repayment of the overdue payouts so you can start taking payouts again.

You'll be able to make a manual repayment of your overdue account/payout either on pay day or on the day after pay day, once we've confirmed the repayment was not deducted in full.

The minimum repayment amount is $25.

To make a manual repayment of your overdue balance and access new payouts:
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1. Sign into the ZayZoon app

2. Go to the Activity page (or scroll down and click View All)

3. Select the payout with the overdue badge

4. Click "Repay"​

If you do not see the red "Overdue" button, try refreshing your app.

If it has been more than 24 hours past your payment date, please reach out to the ZayZoon Customer Care team via chat or email at support@zayzoon.com for further assistance.

Once the payment is processed, your account will update automatically; however, automated reminder emails may continue until your payment is fully processed. These emails can be disregarded if regular payments align with your account.

Note: If you are paid on a weekly pay cycle, you will not be able to make any manual repayments to an overdue balance. As each payroll system has varying cut-off periods, this restriction is in place to protect your earnings from double deductions.

Please wait for your next pay date to see if you can access a new payout.

​If you have an overdue amount that is less than $25, ZayZoon will automatically take the repayment on your next payday.

This means you can still access payouts (if you have an available balance), and you won't need to worry about paying the remaining amount manually!

Once the overdue amount has been repaid, you can start requesting payouts again immediately.
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If you don't have more than $20 in your available balance, you can wait a few days for your balance to increase or you can refer a coworker for a credit!

For further assistance, contact ZayZoon’s support team.