Stores: Frequently Asked Questions

For stores looking for information on how Zen Locum works and how to interact with the platform.

18 articles in this collection
Written by Michael Jansen and Lydia O'Callaghan

How can I check if my shift is filled?

The quickest way to find out about your shifts

Written by Michael Jansen
Updated over a week ago

I have a lot of shifts I need cover for, I want the same locum for all of them

Consistency is key - save money, time, and stress

Written by Michael Jansen
Updated over a week ago

I need the rest of my team to have access to the platform

Keep your whole team informed!

Written by Michael Jansen
Updated over a week ago

How to add a store to the platform

Adding stores to your profile? If you manage multiple stores here we explain how to add more stores to the platform.

Written by Michael Jansen
Updated over a week ago

Will I get a fully-qualified locum?

You care about quality. So do we.

Written by Michael Jansen
Updated over a week ago

How can I leave feedback on a locum?

We'd love to hear how your locum did!

Written by Michael Jansen
Updated over a week ago

How do I manage my invoices on the platform?

The most efficient way to manage your locum payments

Written by Michael Jansen
Updated over a week ago

When will I know my shift is filled?

When it's filled you'll be the first to know - here's how

Written by Michael Jansen
Updated over a week ago

My shift isn’t filled yet, what can I do?

We are working on it, but here's something that might help

Written by Michael Jansen
Updated over a week ago

How do I cancel/change a booking?

Sometimes you need to make changes... Here's how

Written by Michael Jansen
Updated over a week ago

What rates should I be putting up?

Rates vary, so getting it right is very important

Written by Michael Jansen
Updated over a week ago

I’ve created a booking… What do I do now?

The quickest way to get a locum booked

Written by Michael Jansen
Updated over a week ago

Help! I need a locum

How to get set up

Written by Michael Jansen
Updated over a week ago

What is Zen Locum's store cancellation policy?

Zen locum's cancellation policy for pharmacies and opticians

Written by Lydia O'Callaghan
Updated over a week ago

What if I have already found a locum and then a locum books with Zen Locum as well?

If you find locum cover elsewhere, be sure to update your open shifts on the platform

Written by Lydia O'Callaghan
Updated over a week ago

What would be classed as a store cancellation?

Are you wanting to cancel a shift with a locum booked in?

Written by Lydia O'Callaghan
Updated over a week ago

How do I cancel a shift with a locum booked in?

I have a locum booked and I want to cancel them

Written by Lydia O'Callaghan
Updated over a week ago

What if I need to cancel multiple booked shifts?

If you have multiple shifts with a locum booked in and need to cancel?

Written by Lydia O'Callaghan
Updated over a week ago