Stores: Frequently Asked Questions

For stores looking for information on how Zen Locum works and how to interact with the platform.

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18 articles in this collection
Written by Michael Jansen and Lydia O'Callaghan

How can I check if my shift is filled?

The quickest way to find out about your shifts
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Written by Michael Jansen
Updated over a week ago

I have a lot of shifts I need cover for, I want the same locum for all of them

Consistency is key - save money, time, and stress
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Written by Michael Jansen
Updated over a week ago

I need the rest of my team to have access to the platform

Keep your whole team informed!
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Written by Michael Jansen
Updated over a week ago

How to add a store to the platform

Adding stores to your profile? If you manage multiple stores here we explain how to add more stores to the platform.
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Written by Michael Jansen
Updated over a week ago

Will I get a fully-qualified locum?

You care about quality. So do we.
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Written by Michael Jansen
Updated over a week ago

How can I leave feedback on a locum?

We'd love to hear how your locum did!
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Written by Michael Jansen
Updated over a week ago

How do I manage my invoices on the platform?

The most efficient way to manage your locum payments
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Written by Michael Jansen
Updated over a week ago

When will I know my shift is filled?

When it's filled you'll be the first to know - here's how
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Written by Michael Jansen
Updated over a week ago

My shift isn’t filled yet, what can I do?

We are working on it, but here's something that might help
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Written by Michael Jansen
Updated over a week ago

How do I cancel/change a booking?

Sometimes you need to make changes... Here's how
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Written by Michael Jansen
Updated over a week ago

What rates should I be putting up?

Rates vary, so getting it right is very important
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Written by Michael Jansen
Updated over a week ago

I’ve created a booking… What do I do now?

The quickest way to get a locum booked
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Written by Michael Jansen
Updated over a week ago

Help! I need a locum

How to get set up
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Written by Michael Jansen
Updated over a week ago

What is Zen Locum's store cancellation policy?

Zen locum's cancellation policy for pharmacies and opticians
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Written by Lydia O'Callaghan
Updated over a week ago

What if I have already found a locum and then a locum books with Zen Locum as well?

If you find locum cover elsewhere, be sure to update your open shifts on the platform
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Written by Lydia O'Callaghan
Updated over a week ago

What would be classed as a store cancellation?

Are you wanting to cancel a shift with a locum booked in?
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Written by Lydia O'Callaghan
Updated over a week ago

How do I cancel a shift with a locum booked in?

I have a locum booked and I want to cancel them
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Written by Lydia O'Callaghan
Updated over a week ago

What if I need to cancel multiple booked shifts?

If you have multiple shifts with a locum booked in and need to cancel?
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Written by Lydia O'Callaghan
Updated over a week ago