If you're facing any issues with 1Place Admin Portal (e.g., pages not loading correctly or login problems), The following solutions might help.
(Temporary solution) Use Incognito/Private Window Mode
(Additional Case) '403 Access Denied'?
What is Cache/Cookies?
What is Cache/Cookies?
Cache: This stores temporary data, such as images, forms, or frequently accessed pages on your device to facilitate faster loading times when you revisit the app. If the app starts acting slow or not displaying updated information, clearing the cache can help refresh the data.
Cookies: These store small pieces of data, such as login details, user preferences, or session information, to keep you signed in or remember settings between visits. If you're experiencing login issues or unexpected behavior, clearing cookies can sometimes fix the problem.
1. Clear Cookies:
You can clear cookies using the same steps as above, but keep in mind that this will log you out of all sites accessed within the selected time range, not just 1Place.
If you prefer to clear cookies specifically for 1Place, follow these steps:
Click the three vertical dots > Settings > Privacy and Security > Cookies and other site data > See all site data and permissions.
Use the search bar in the top-right corner to find “1Place.”
Click the trash bin icon to clear data for the 1Place website.
2. Clear the Cache:
Click on the three vertical dots in the top-right corner of your browser.
Navigate to Settings > Privacy and Security > Clear Browsing Data.
Choose the appropriate time range (make sure it includes the time when you experienced the server error).
Check the box for Cached images and files and proceed to clear the data.
3. Temporary Solutions: Use Incognito/Private Window Mode
When you don't have time to go through the above steps, opening the website in Incognito or Private Window mode is the fastest way to regain access. This may bypass any cached or cookie-related issues.
We still highly recommend clearing cookies on your main browser once you finished any urgent work.
4. Maybe the Password isn't right? Try 'Forgot Password'
If you’ve forgotten your password, use the “Forgot Password” option to reset it. To find out more, have a look at this article
5. Additional Case: '403 Access Denied'
In some rare cases, you might encounter a 403 error when accessing your account. This may be caused by staying logged in while our software update happened, or your access has been changed by your organization's 1Place Super User, or if you share the device, the previous user wasn't properly logged out.
Try the above steps 1,2 and 3, and see if it works, as it's likely due to old sessions remaining in cookies or chache.
If none of the above worked, or you encounter any further issues, don’t hesitate to let us know via the pink chat icon, we’ll be happy to assist!
