If you're having trouble finding your checklist drafts in the 1Place, follow this guide to locate and complete your drafts efficiently.
There are multiple possible causes that your checklists aren't showing.
Try the below methods:
1. Is my device (iPad/tablet/smartphone) connected to the Internet?
Ensure Wi-Fi or mobile data is turned on.
If you’re on Wi-Fi, try restarting your router or connecting to a different network.
Once you check that your device has connected to the internet, try synchronizing the app by clicking a cloud icon on the upper right corner of the screen, then 'Sync Now'.
2. Is my device (iPad/tablet/smartphone) connected to the 1Place server?
Resolution 1: Sync the App
Open the 1Place app and click the cloud icon on the upper right corner of the screen.
A screen will appear displaying the Connection Status and Last Synced Data.
Click “Sync Now” to synchronize the app.
If you are experiencing trouble in synchronizing your 1Place App, visit this link for the instructions.
Resolution 2: Ensure the App is Up to Date
Check if your app is up to date. Sometimes updates in the app store can fix connectivity or performance issues.
In-App Update: Open the app and look for any prompt that suggests an update.
App Store Update: Go to the App Store (iOS) or Google Play Store (Android), search for "1Place Compliance Manager," and ensure the latest version is installed.
Resolution 3: Force Close the App and Re-open
iOS (iPad/iPhone): Double tap the Home button, swipe up on the 1Place app to close it, and then reopen it.
Android: Go to the recent apps menu, swipe away the 1Place app, and reopen it.
Resolution 3.2: Restart Your Device
iPad/iPhone: Power off your device, wait a few seconds, and then power it back on.
Tablet/Smartphone: Power off the device, wait a moment, and then restart it. This can often resolve any temporary glitches.
3. Did my 1Place administrator give me access to the template?
Only checklists for which you have been granted access will be visible within the 1Place app. If you’re unable to access certain templates, it may be due to missing permissions from the 1Place administrator.
What to do:
Verify with your 1Place administrator that you have been granted access to the necessary checklist template(s).
Please note that only a Super User can modify profile permissions.
4. Did my 1Place administrator give me access to the required rooms/centers?
Each checklist is linked to designated rooms or centers within the 1Place system, and access permissions are managed by your 1Place administrator. If your account does not include the required room or center permissions, the associated checklists will not appear in your app.
What to do:
Tap on a hamburger icon on the left hand side to open up the menu, click on 'Rooms' to see if you have access to all rooms at your center.
If you cannot find the room you'd usually complete your checklist for, reach out to your 1Place administrator within your organization to ensure you have the appropriate room or center permissions.
Please note that only users with higher access permission/authority can modify user room access permissions.
5. Additional Case: Draft Checklists Disappeared Before Submission
While we strongly recommend submitting your checklist regularly—even if it’s not 100% complete—the 1Place app has a Drafts feature that auto-saves your work in progress.
However, certain actions such as device updates, app updates, or uninstalling the 1Place app can result in the loss of drafts.
If the app was uninstalled, unfortunately the draft is permanently deleted and cannot be recovered.
If the issue was caused by a device or app update, there may still be a chance to recover your draft.
Please follow the steps in this article: recovering the lost/corrupted drafts
6. Contact Technical Support
If none of the steps above resolve the issue, reach out to 1Place support for assistance. Provide them with:
A detailed description of the issue.
Your device details (model and operating system version).
Steps you've already tried.