If you're facing any issues accessing 1Place(e.g., pages not loading correctly or login problems), The following solutions might help.
Clear cookies in your browser (Admin Portal users)
Clear cache in your browser (Admin Portal users)
Use Incognito/Private Window Mode (Admin Portal users)
Is your password right? Try 'Forget Password' (Admin Portal & App users)
Check if your App is up-to-date (App users)
Force-shut your App (App users)
Uninstall/Reinstall the App (App users)
(Additional Case) '403 Access Denied'? (Admin Portal users)
What is Cache/Cookies?
What is Cache/Cookies?
Cache: This stores temporary data, such as images, forms, or frequently accessed pages on your device to facilitate faster loading times when you revisit the app. If the app starts acting slow or not displaying updated information, clearing the cache can help refresh the data.
Cookies: These store small pieces of data, such as login details, user preferences, or session information, to keep you signed in or remember settings between visits. If you're experiencing login issues or unexpected behavior, clearing cookies can sometimes fix the problem.
1. Clear Cookies:
You can clear cookies using the same steps as above, but keep in mind that this will log you out of all sites accessed within the selected time range, not just 1Place.
If you prefer to clear cookies specifically for 1Place, follow these steps:
Click the three vertical dots > Settings > Privacy and Security > Cookies and other site data > See all site data and permissions.
Use the search bar in the top-right corner to find “1Place.”
Click the trash bin icon to clear data for the 1Place website.
2. Clear the Cache:
Click on the three vertical dots in the top-right corner of your browser.
Navigate to Settings > Privacy and Security > Clear Browsing Data.
Choose the appropriate time range (make sure it includes the time when you experienced the server error).
Check the box for Cached images and files and proceed to clear the data.
3. Temporary Solutions: Use Incognito/Private Window Mode
When you don't have time to go through the above steps, opening the website in Incognito or Private Window mode is the fastest way to regain access. This may bypass any cached or cookie-related issues.
We still highly recommend clearing cookies on your main browser once you finished any urgent work.
4. Reset Password
If you’ve forgotten your password, use the “Forgot Password” option to reset it. To find out more, have a look at this article If your username isn't your email address (e.g. ends with @1placeusers.com), request a temporary password from 1Place Super Users at your organization, or 1Place support team. Once logged in with the temporary password, immediately update it to a secure, personal password and review your account settings.
5. Check if your App is up-to-date
Make sure your 1Place mobile app is up to date. There are two different updates you should watch out for.
Check App Store / Google Play Store / Amazon App Store to make sure there's no any update
If your App is on the latest version, click on the Cloud icon in the top right corner to check for any in-app updates.
6. Force shut the App
If you confirm your App is up-to-date, and still have any issue, force shutting the app often helps. Here is how to force shut common devices:
iPad (iPadOS)
A. Close from the App Switcher
If your iPad doesn’t have a Home button: swipe up from the bottom edge and pause in the middle to open the App Switcher.
If your iPad has a Home button: double-press the Home button to open the App Switcher.Swipe left or right to find the app.
Swipe the app’s preview up off the top of the screen to close it.
Reopen the app and try again.
B. Alternative: Restart the iPad
Using buttons
No Home button: press and hold the Top button and either Volume button until the power slider appears.
With Home button: press and hold the Top button until the power slider appears.
Drag the slider to power off. Wait 10 seconds.
Press and hold the Top button until the Apple logo appears, then release.
C. Alternative: From Settings
Go to Settings > General > Shut Down.
Slide to power off, wait 10 seconds, then press and hold the Top button to turn it back on.
Android tablets
A. Close from Recent apps
If using gesture navigation: swipe up from the bottom and hold to open Recent apps.
If using the 3-button bar: tap the square/Recent apps button.Swipe left or right to find the app.
Swipe the app card up (or tap Close/X) to remove it.
Reopen the app and try again.
B. If the app still misbehaves: Force stop via Settings
Open Settings > Apps (or Apps & notifications).
Tap See all apps if needed, then select the app.
Tap Force stop, then confirm.
Open the app again.
Amazon Fire tablets (Fire OS)
A. Close from Recent items
Tap the square icon or swipe up and hold to open Recent items.
Swipe left or right to find the app.
Swipe the app up or tap the X to close it.
Reopen the app and try again.
B. If the app still misbehaves: Force stop via Settings
Open Settings > Apps & Notifications (or Applications on older devices).
Tap Manage All Applications (or App Management), then select the app.
Tap Force Stop, then confirm.
Open the app again.
7. Uninstall/Reinstall the App
If neither of the above two didn't work, and you see messages like "client disabled" or inability to access your account, try:
Reinstall the App: Uninstall and reinstall the 1Place app, which often resolves issues caused by application glitches.
Important note: if you had any drafts you haven't submitted, they will be wiped out when you uninstall the app. To prevent this event, please regularly submit your checklists/incidents/tickets.
8. Additional Case: '403 Access Denied'
In some rare cases, you might encounter a 403 error when accessing your account. This may be caused by staying logged in while our software update happened, or your access has been changed by your organization's 1Place Super User, or if you share the device, the previous user wasn't properly logged out.
Try all the above steps and see if it works, as it's likely due to old sessions remaining in cookies or cache.
If none of the above worked, or you encounter any further issues, don’t hesitate to let us know via the pink chat icon, we’ll be happy to assist!
