What is 2FA and Why is it Required?
Two-Factor Authentication adds an extra security layer to ensure only authorized team members can access your Snappy dashboard.
Factor 1: Your password.
Factor 2: A unique, time-sensitive code sent to your phone or authenticator app.
Requiring 2FA blocks automated unauthorized access and ensures your gifting budget remains secure.
Why Does a User Show as "Inactive"?
If a team member is marked as Inactive in your User Management tab, it simply means they have not completed their 2FA setup yet.
The Setup Process: When added, users receive an email invite. Their status remains "Inactive" until they log in and pair their device or phone number with 2FA.
The Resolution: Have the user log in and complete the prompt. Their account status will instantly switch to Active upon setup.
Troubleshooting Activation Issues
Check Pending Invites: Confirm the user accepted their original email invitation.
Resend Invitation: If lost, click Resend Invite next to their name in your dashboard to issue a fresh setup email.
Verify Device Time Sync: If using an authenticator app (like Google Authenticator), ensure the user’s mobile device time settings are set to Automatic so the verification codes synchronize properly.