All CollectionsHelp & TroubleshootingCommon Questions / ErrorsCommon Questions / ErrorsCommon Errors7 articlesCan I see the recipient experience?Send yourself a test email to preview the gift experience your recipients will go through!Why can’t I see an employee that I just added to my HR system?Why aren't my recipients receiving Snappy emails?Not receiving Snappy emails? Review the steps here on how to troubleshoot the issue.Troubleshooting Recipient Upload ErrorsQuick solutions for rejected spreadsheets, column mapping, and error cells.Troubleshooting Failed Campaigns: 0 Gifts SentWhat to do if your scheduled campaign fails to launch or shows 0 gifts sent.I entered the wrong email address or phone number and sent a gift - how do I fix it?Follow the instructions to update an email address for a gift that was already sent.Troubleshooting Automated Campaigns: Missed Gifts GuideHow to investigate and fix missed New Hire, Birthday, or Anniversary sends.
