After a technician has visited your restaurant to address equipment issues, it's essential to follow a few simple steps to confirm that the work is indeed finished. Here's a quick guide to help you through the process:
Read the tech notes included on the invoice
Some invoices may solely list the materials used during the service, but others include tech notes that provide insights into the technician's observations, actions taken, and the overall status of the repair.
Check for Completion in Tech Notes
If tech notes are present on the invoice, focus on finding a clear statement indicating that the service is complete.
Technicians often provide specific details about the tasks performed and the resolution of the equipment issue in these notes. Look for phrases such as "service completed," "repairs finished," or any similar indications that affirm the successful conclusion of the work.
Closing the Request
Once you've identified the work order number, reviewed the invoice for tech notes, and confirmed that the notes state the service is complete, you can proceed to close the service request.
Closing the request ensures that all parties involved are aware that the technician has successfully addressed the equipment issues.
Further Work is Needed
In some instances, the tech notes on the invoice may reveal that further work is required to fully address the equipment issues.
Look for statements such as "additional repairs suggested" or "parts needed" in the tech notes.
In the case of further work, reach out to the vendor to discuss the next steps.