Bitnob strives to ensure the highest level of security for all its users. To maintain a secure environment, our system is designed to automatically restrict accounts that display unusual activities. These measures help protect the platform and its users from potential threats. However, we understand that this can be inconvenient, so our compliance team works swiftly to resolve such issues within 72 hours.
Common Reasons for Account Suspension
Unusual Activities:
Accounts that exhibit unusual or suspicious activities are flagged and restricted. This automatic response is part of our comprehensive security protocols to prevent unauthorized transactions and safeguard user assets.
Third-Party Account Funding:
If you fund your Bitnob USD wallet using a third-party account—an account that does not match your name—or a business account, it may trigger a suspension. Bitnob requires that all funds come from accounts that are in the same name as the Bitnob account holder to prevent fraud and ensure compliance with regulatory standards.
What Happens Next?
Once an account suspension is triggered, our compliance team promptly reviews the case. Here’s what you can expect:
Resolution Within 72 Hours:
Our compliance team aims to resolve account suspensions within 72 hours. During this period, they will investigate the flagged activities and take the necessary steps to secure your account.
Request for Additional Information:
If more information is required to verify your account and resolve the suspension, the compliance team will contact you via email. It is important to respond promptly to any requests to expedite the resolution process.
If you have any further questions or concerns regarding your account kindly reach out to compliance@bitnob.com for further information.