Critical cases are defined as: Client’s production use of the Bonterra Software is stopped or so severely impacted that no User can reasonably continue to use or access the Bonterra Software. Critical requests have one or more of the following characteristics:

Please see our scheduled maintenance, unscheduled maintenance and any open incidents on our status page.

We do not currently offer after-hours support. You can still create a case as detailed in the below article, however a response will only be received within support hours.